Spa Supervisor

Guest Scheduling and Check-In

• Resolve situations where guest has arrived but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.
• Answer questions about general property information and amenities.
• Answer questions about services available in the spa/salon to assist individuals in selecting a service.
• Advise providers of last-minute changes or additions to schedule (e.g., different service, different guest, cancellation).
• Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.

• Check computer for updates and changes to schedule regularly throughout the day.
• Monitor and stick to time schedule to stay on schedule throughout the day.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Promote and sell spa/salon services.
• Demonstrate, promote, and sell spa/salon retail products.

Maintain Spa/Salon Environment

• Notify Engineering of spa/salon maintenance and repair needs.
• Maintain appearance of spa/salon/ locker room and lounge areas by picking up and cleaning as needed throughout shift.

Spa/Salon Administration

• Complete requisitions for additional products, supplies, or equipment.

Spa/Salon Training and Supervision

• Advise employees on general property information, in-house groups, policy changes, or other pertinent information.
• Train new employees in company procedures for spa/salon services.
• Inspect work areas and tools/equipment to ensure conformance to company standards of cleanliness and maintenance.

• Get competitive salary & service charge
• Work 5 days per week - 2 days off per week
• To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
• Get 24/24 accident insurance during the term of the hotel contract

• High school diploma/G.E.D. equivalent

• At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required.