In-Villa Dining Order Taker

- Responsible for answering all telephone calls and prioritizing said calls

- Should have very good telephone etiquettes with Forbes 5-star Standard Guide

- Being able to use Regent application for checking clearing status

- Ensure that In-Villa Dining office are full fill of stationery for each shift

- Having a professional suggestive selling skill

- Communicating with kitchen team regarding menu questions, the length of wait, recook orders, and product availability and daily updated out of stock items on menu

- Approximate delivery time is given to the guest according to this time evaluation system established by the In-Villa Dining Manager and In-Villa Dining Chef De Cuisine

- If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time

- Ensure correct posting in POS system for communication to Service and Kitchen team

- You should have a deep knowledge of all food and beverage items and their specifications, menu pricing, recipes as well as cooking method

- Assisting In-Villa Dining outlet to drive guest satisfaction by delivering harmonious flow and uplifting experiences

- Reporting guest’s complaints immediately to supervisors and ensuring follow up is performed with the guest

- Promptly handle guest queries, complaints and all issues in a professional manner

- Ensure all colleague are acknowledgeable about Regent Organization Chart as well as Key Member of BIM Group

- Having professional service recovery skills according to Regent standards

- Maintaining cleanliness of working areas, chinaware, glassware throughout the day

- Reporting directly to supervisor about cleanliness and defect issue

- Should be able to provide recommendations and suggestions to guests upon requests

- Proper handover is given to the next shift and also to the In-Villa Dining assistant manager and supervisor

• Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
• 14 annual leave, 2 days off per week
• Relocation, repatriation, and home leave allowance
• Accommodation, uniforms, transportation, and meals are provided
• International working environment
• Insurance as labor law
• Healthcare insurance for personnel and for the family
• 24/7 accident insurance
• Other benefits will be discussed during the interview

• Diploma or Vocational Certificate in Hospitality Skills or related field.
• 1-year minimum in five-star hotel or fine dining restaurant.
• Working with multi-cultural teams.
• Able to communicate in English.

• Kindly send your CV to our email: recruitment.regentpq(at sign)ihg.com
• Phone: 02973 88 0000/Hotline: 0976 246 873 (HR Department)