Operator Supervisor / Giám sát Tổng đài

Job Summary

The Operator Supervisor is responsible for supervising the daily operation of the operator team, ensuring that all internal and external calls are handled promptly, professionally, and in accordance with hotel standards. This role plays an important part in maintaining smooth communication between guests, departments, and management, while delivering efficient and courteous guest service.

Key Responsibilities

• Supervise the daily operation of the Operator team and support Front Office administration tasks.
• Ensure all internal and external calls are answered, handled, and transferred in a professional, timely, and accurate manner.
• Maintain proper records of calls, messages, faxes, logbooks, and other communication-related information.
• Coordinate communication within the hotel, especially during urgent or emergency situations.
• Keep updated on daily hotel activities, events, room types, restaurant operating hours, facilities, and other guest-related information.
• Be aware of the availability and contact details of hotel management when required.
• Conduct daily briefings and ensure proper handover between shifts.
• Ensure team members complete daily logbooks and follow up on pending matters.
• Support training for team members and maintain training records when required.
• Monitor operator equipment and report any technical issues to the relevant department for follow-up.
• Prepare weekly schedules, timesheets, store requisitions, and maintain stock levels for the department.
• Ensure the working area is clean, tidy, and organized at all times.
• Ensure all team members follow grooming standards, service standards, and hotel policies.
• Handle guest and internal requests with professionalism, care, and confidentiality.
• Perform other duties as assigned by the management.

• Competitive salary and benefits based on experience and capability.
• 02-month probation period with 100% basic salary.
• Competitive monthly service charge according to the Company’s policy.
• During probation, 50% of monthly service charge will be granted; the remaining amount will be paid after successful completion of probation and official contract signing, in accordance with Company policy.
• Social Insurance contribution based on 100% of agreed salary after probation.
• Duty meals provided during working shifts.
• Uniform and laundry service provided according to hotel standards.
• Staff bus support from Nha Trang.
• Petrol allowance for employees living in Cam Lâm/Cam Ranh, according to Company policy.
• Professional working environment at Mövenpick Resort Cam Ranh, part of Accor.
• Training and career development opportunities in an international hotel environment.

• Previous experience as an Operator, Guest Service Agent, Front Office Agent, or in a similar role in hotel/resort operations.
• Supervisory or team coordination experience is preferred.
• Good communication skills with a clear and professional speaking manner.
• Good command of English; additional languages are an advantage.
• Good knowledge of hotel operations, Front Office procedures, and guest service standards.
• Ability to handle calls, guest requests, and urgent situations calmly and efficiently.
• Strong sense of responsibility, confidentiality, and service mindset.
• Good organizational and coordination skills.
• Professional appearance and positive working attitude.
• Able to work in shifts, weekends, and public holidays according to hotel operations.

• Apply directly via Hoteljob.vn.
• Send your CV via email: Nhatminh.truong(a còng)movenpick.com | Linh.hoang(a còng)accor.com
• Send your CV directly at Mövenpick Resort Cam Ranh.
• Send your CV via Zalo: 0905 424 737 (Ms. Minh)

Note: The Recruitment Team will contact only shortlisted candidates.