Floor Supervisor - Giám sát tầng / Giám sát buồng phòng

1. Identify and receive agreement on how to maintain various methods and/or processes to achieve constructive communications:
• Weekly RAP sessions with the Director of Services and Housekeeping Manager.
• Regularly scheduled Supervisors meetings.
• Productive and interesting monthly department meetings.
• Attractive and up-to-date posting area for memos, announcements, etc.
• An efficient and effective inter-departmental meetings.
• Preparation, approval by DOS and posting of weekly schedule by 12:00 noon on Thursdays.
2. Implement and maintain controls and procedures to ensure that the highest standards of cleanliness and maintenance achieved.
• Weekly walk around, documented inspections of guest rooms, public areas and support facilities with DOS and housekeeping manager.
• Thorough Supervisor/Housekeeper training and review process.
• Comprehensive Work Order Program to ensure that :
a. Work orders are written
b. Catalogued and followed up.
c. Follow up with Engineering for a thank-you, or for reason for lack of completion.
3. Build and maintain an Associate Relation Program that will both meet the associate needs and the company’s goals.
• Establish and maintain a daily “Morning Meeting” to greet and update the staff and to inspect uniform cleanliness and compliance.
• Develop and implement an incentive program to acknowledge a positive GSS and to recognize specific associates mentioned on comment forms.
• Implement and maintain a system to recognize individual associate’s birthdays.
• Identify and use an approved system for “on call” status, requested time off and other special requests.
4. Employ a personnel administration system which is responsive, timely, and fair.
• Ensure that all PAFs for review are completed, presented and returned to Human Resources at least two weeks prior to the review date.
• Ensure that coaching and counseling forms are completed on a timely and consistent basis, especially when the policies of the hotel have been violated.
5. Active involvement in the budgetary systems of the department and hotel.
• Consistent preparation of weekly budget progress reports.
• Participation in periodic inventories.
• Controllable checkbook accounting.
• Control/accounting of weekly overtime.
• Participation of annual budgeting process.

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