Front Office Supervisor

- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.

- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

- Address guests' service needs in a professional, positive, and timely manner.

- Thank guests with genuine appreciation and provide a fond farewell.

- Assist other employees to ensure proper coverage and prompt guest service.

- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

- Engage guests in conversation regarding their stay, property services, and area attractions/offerings

Assists Management

- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.

- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

- Address guests' service needs in a professional, positive, and timely manner.

- Thank guests with genuine appreciation and provide a fond farewell.

- Assist other employees to ensure proper coverage and prompt guest service.

- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

- Engage guests in conversation regarding their stay, property services, and area attractions/offerings

- Attractive career promotion opportunities

- World class working Environment

- Others benefits according company policy

- To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance

Related Work Experience: More than 1-year related work experience.

Supervisory Experience:  Supervisory experience.

License or Certification: Yes