[NOVOTEL CAM RANH RESORT] Executive Housekeeper - Tổng Quản lý Buồng

• To ensure that the departments within his/her scope of responsibility adhere to all policies and procedures set by Novotel Phu Quoc Resort.

• To initiate and maintain effective communication between his/her department and all other operating departments.

• To maintain effective communication between his/her department and the General Manager.

• To carry out, on regular basis, the following assignments:

   - Prepares annual recommendations for capital improvements in areas covered by scope of responsibility for management approval.

   - Periodically conducts physical inventories off all uniforms, linens, annually prepare requisitions for management’s approval to ensure par stock of all items.

   - Approves and submits to Finance all invoices for goods and services received.

   - Personally reviews and re-evaluates all job descriptions, procedures, equipment and supplies.

   - Understands working procedures of Front Office and other related departments.

   - On a weekly basis, inspects a section of rooms for scheduling of extra cleaning, repairs, etc.

   - Annually conducts a complete room grading program.

   - Inspects all public areas daily.

   - Periodically reviews and updates, if necessary, procedures concerning the stocking, care and control of uniforms, linens and supplies.

   - Periodically reviews laundry and valet procedures to maximize efficiency and care of both hotel guest and staff items.

   - Annually discusses personnel evaluations with the appropriate employees.

   - Acts as Chairman of the Linen Management Committee under the umbrella of the Loss Control Committee.

   - Prepares the Expense Forecast and the Profit and Loss Analysis Report.

• Ensures that the assigned bedrooms, corridors, vending areas and other areas are properly cleaned daily. Inspects these areas daily and submits work orders to the engineering department.

• Works closely with and gain a working knowledge of front office, accounting and the necessary aspects of food & beverage and engineering.

• Ensures that the Assistant Executive Housekeeper and the Floor Supervisors continually inspect their assigned areas turn in their room inspections.

• Ensures that all reports are prepared completely and on time.

• Ensures that SOP is available, current and in effect.

• Ensures that the guest response program under area of control is being followed effectively.

• Ensures that the hospitality program is in effect and monitored daily.

• Ensures that proper key controls are in effect.

• Ensures that purchasing manuals are kept up-to-date and only approved items are purchased. Purchase order logs should be maintained.

• Ensures that accurate inventories are taken: guest/cleaning supplies and uniforms monthly, linen on quarterly basis.

• Ensures that all reports are prepared completely and on time.

• Controls overtime through good management and immediate response to problems.

• Reviews operating statement and critiques unusual overages and shortages. All possible effort must be made to meet budgeted goals.

• Audits and approves schedules

• Involves the Assistant Executive Housekeeper, Floor Supervisors and Room Attendants in as many administrative functions as possible to further develop them.

• Ensures that all employees are hygienically clean and in clean, complete uniforms.

• Reviews preventive maintenance rooms daily.

• Provides up-to-date description for all supervisors and employees.

• Ensures that productive and effective monthly department meetings are held and meeting minutes are published and directed.

• Ensures that a process exist for an immediate response to all guest problems and guest correspondence.

• Ensures that lost and found articles are stored properly and that the correct logs are maintained.

• Maintains division goals.

Administration Responsibilities/ Trách nhiệm quản lý

• Develops and implements programs designed to improve the efficiency of the operation and improve the service to our guests.

• Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.

Personnel Management Quản lý nhân lực.

• To consistently maintain selection, staffing, training, supervision, morale, grooming and conduct standards and terminate all persons within her scope of responsibility delegated by the General Manager and/or Hotel Management.

Human Relation and Training/ Quan hệ nhân sự và đào tạo

• Ensures that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.

• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed

Other Duties:

Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.

• 100% salary during probation & pre-opening service charge: Hưởng 100% lương trong thời gian thử việc & Phí phục vụ trong giai đoạn tiền khai trương.
• Daily Shuttle Bus: Hỗ trợ xe đưa đón hàng ngày từ thành phố đến nơi làm việc.
• One duty meal per shift: Cung cấp 01 bữa ăn trong mỗi ca làm việc.
• Professional training programs from Accor Academies: Các chương trình đào tạo chuyên sâu từ Học viện Tập đoàn Accor.
• International & professional working environment: Môi trường làm việc quốc tế và chuyên nghiệp.
• Accor Bienvenue - Worldwide room rate benefits: Chế độ ưu đãi giá phòng và dịch vụ tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
• Employee Engagement Activities: Các hoạt động gắn kết nhân viên: Sinh nhật, Tiệc cuối năm, các Câu lạc bộ thể thao (Bóng đá, Bóng chuyền...)...
• 13th-month salary & Performance bonus: Thưởng lương tháng 13 & Thưởng theo hiệu quả kết quả kinh doanh.

Profile:

Knowledge and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or equivalent
• Minimum 5 – 10 years of relevant experience in a similar capacity within 4 or 5-star hotel environments
• Excellent reading, writing, and oral proficiency in the English language
• Ability to speak other languages and a basic understanding of local languages will be an advantage
• Good working knowledge of Property Management Systems (e.g., Opera, Smile), MS Excel, Word, & PowerPoint
• Deep understanding of hotel laundry operations, chemical safety, textile care, and inventory management
• High degree of professionalism with sound human resources management and budget control capabilities

Competencies

• Strong leadership, interpersonal, and training skills to manage a large, diverse team
• Good communication and customer contact skills, with a high capacity for handling guest complaints tactfully
• Results and service-oriented with a meticulous eye for detail, cleanliness, and hygiene standards
• Ability to multi-task, work well in stressful & high-pressure situations, especially during peak seasons or high-occupancy days
• A team player & builder who can collaborate effectively with Front Office and Engineering departments
• A motivator & self-starter capable of driving efficiency and maintaining high staff morale
• Well-presented and professionally groomed at all times.