Guest Assistant - Nhân viên Lễ tân

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Provide information about the resort’s facilities, services, activities, and local experiences.
• Handle guest requests, inquiries, and feedback in a professional and timely manner.
• Coordinate with other departments to ensure smooth and seamless guest experiences.
• Assist with restaurant reservations, transportation arrangements, activities, and special requests.
• Record guest preferences and important information to support personalized service.
• Handle daily Front Office operations according to the resort’s standards.
• Support the Front Office team and perform other tasks as assigned by the management.

• Competitive salary based on experience and qualifications.
• Monthly service charge based on business performance.
• Duty meals provided.
• Uniform provided.
• Social insurance, health insurance, and unemployment insurance in accordance with Vietnamese labor law.
• Professional and supportive working environment.
• Training and career development opportunities within a luxury resort environment.

• Previous experience in Front Office, Guest Service, or Reception in a hotel or resort is preferred.
• Good command of English communication; additional languages are an advantage.
• Pleasant personality with a positive attitude and strong service mindset.
• Good communication, problem-solving, and interpersonal skills.
• Well-groomed, professional, responsible, and detail-oriented.
• Able to work on shifts, weekends, and public holidays.
• Passionate about hospitality and willing to grow within the luxury hotel industry.

Email subject: Guest Assistant – Full Name

Join Zannier Hotels Bãi San Hô and be part of a passionate team dedicated to creating meaningful and memorable guest experiences.