Giám sát Nhà hàng - F&B Outlet Supervisor

JOB SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organisation and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees.

JOB SPECIFIC TASKS

• Serve as a departmental role model or mentor by working alongside associates to perform technical or functional job duties.

• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

• To ensure guest bills are accurate through following the redlining procedure LSOP. To ensure appropriate cash handling procedures are followed.

• Ensure that associates are trained on hotel core values, job roles, responsibilities, and technical and service aspects of the job.

• Conduct taste panels and menu classes on a daily basis for restaurant and room service.

• Attend and conduct meetings as required.

• Encourage and motivate associates to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

• Assist management to ensure that associates have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to associates and ensure that they are understood.

• Listen to associates' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

• Coordinate tasks and work with other departments to ensure that the department runs efficiently.

• Coach and develop associates (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).

• Serve as associates’ first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.

• Report any associate, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

• Inspect storage areas for organization and cleanliness and rectify any deficiencies.

• Notify management of maintenance repairs issues.

• Complete work orders for maintenance repairs and submit to Engineering, or contact Engineering directly for urgent repairs.

• Follow hotel key policies, including checking out and returning keys to appropriate departments.

• Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.

• Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.

• Ensure staff is working together as a team to ensure optimum service to guests.

• Inspect grooming and attire of staff, and rectify any deficiencies.

• 02 months of probation with Full salary| Service charge| Social Insurance
• Attractive remuneration package & 13th month salary
• Local and International training course
• 05 working days | 02 day-off per week
• Duty meal & Uniform provided by hotel
• Taxi for late night shift| Free motorbike & car parking
• Cross training & Cross exposure & Task force opportunities
• Associate Appreciation Week | Take-care culture
• Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance
• Annual health check
• Associate special discount for hotel rooms and F&B services at International Marriott properties
• Career path in the most respected and prestigious hotel companies in the world

CANDIDATE PROFILE

Education and Experience

• High school diploma/G.E.D. equivalent

• At least 2 years of related work experience

• At least 1 year of supervisory experience

Send your CV (Picture attached & Subject: Candidate Name - Position) to Hoteljob or to Zalo phone number 093.4468.936

OR Fill in the application from at Loss Prevention room at hotel (No.8 - Do Duc Duc - Nam Tu Liem - Hanoi)

Application form: http://bit.ly/JWMarriottHanoiApplicationForm

Interview appointment will be set up only to potential candidate at the soonest.- Recruitment fanpage: JW Marriott Hanoi Career Opportunities