F&B Supervisor

The F&B Supervisor leads service teams during operations, protecting the guest experience through visible leadership, real-time coaching, and confident decision making. This role ensures colleagues remain focused on guests by removing obstacles and reinforcing service standards in the moment.

Guest Experience Leadership

• Maintain a strong and visible presence on the floor throughout service

• Anticipate guest needs and guide colleagues to respond confidently and consistently

• Take ownership of guest concerns and ensure timely and thoughtful resolution

• Set the tone for calm, professional, and guest-focused service

Operational Oversight and Service Standards

• Ensure opening and closing procedures are completed and service areas are fully prepared prior to service

• Monitor table settings, cleanliness, and service readiness throughout operations

• Oversee service pacing and coordination to protect the guest experience

• Ensure food and beverage service is delivered according to established standards

• Support adherence to food safety and hygiene standards in accordance with HACCP requirements

Use of Systems and Tools

• Guide and support the accurate use of approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to enable confident service execution and personalized guest experiences

Working Together

• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and protect the guest experience during service

Professional Standards

• Maintain a consistent and visible presence on the floor during service, prioritizing guests and team support

• Arrive punctually for every shift, prepared to lead, coach, and make operational decisions in the moment

• Participate actively in daily briefings and training to reinforce standards and confidence

• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues

Other Responsibilities

• Attend all briefings, meetings, and trainings as assigned

• Ensure colleagues are prepared, on time, and correctly presented for service

• Maintain a high standard of professionalism and conduct at all times

• Perform other reasonable duties assigned by the Management of the Hotel

• Competitive salary package with service charge
• Full salary and service charge during probation
• Thoughtfully designed benefits supporting your wellbeing and growth
• 2 days off per week
• Social insurance in accordance with the law
• Attractive gifts for public holidays and special occasions
• Annual Summer Outing
• Daily meals provided at the Staff Cafeteria
• A chance to grow your career in a luxury, world-class environment
• Learning & development opportunities within Accor group
• Global career mobility opportunities
• Professional and inspiring working environment
• Recognition culture & employee engagement activities

Knowledge and Experience

• University, college, or vocational education preferred

• Previous supervisory experience in Food and Beverage is an advantage

• English is used daily in the workplace to support communication with an international and diverse five-star hotel clientele; proficiency is considered an asset

• Familiarity with hospitality systems such as the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System is an advantage; training will be provided

Competencies

• Strong guest focus with the ability to lead calmly during service

• Confidence in coaching colleagues in real time

• Sound judgment and decision-making during operations

• Collaborative mindset and ownership of the guest experience

• Professional presence and credibility on the floor