Costamigo - Operation Manager

• Oversee the day-to-day operations of Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Security, Landscaping, and other operational departments.
• Ensure all departments operate efficiently and comply with company standards, policies, and Standard Operating Procedures (SOPs).
• Monitor service quality, cleanliness, safety, and overall guest satisfaction.
• Continuously improve operational processes to enhance productivity and service excellence.

• Develop and execute operational plans to achieve revenue and profitability targets.
• Monitor departmental budgets, labor costs, operating expenses, and inventory.
• Analyze operational and financial reports to identify improvement opportunities.
• Drive cost control initiatives while maintaining high service standards.

• Ensure exceptional guest satisfaction through proactive service management.
• Handle guest complaints and service recovery professionally and effectively.
• Monitor guest feedback from online platforms and internal surveys, implementing corrective actions where necessary.

• Lead, coach, and develop department managers and operational teams.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Support recruitment, onboarding, training, performance management, and employee engagement initiatives.
• Build succession plans and develop future leaders within the organization.

• Prepare weekly and monthly operational performance reports for Director of Operation.
• Collaborate with corporate departments to implement company initiatives, operational projects, and business strategies.
• Perform other duties assigned by the General Manager or Executive Management.

Quyền lợi được hưởng:

• Mức lương cạnh tranh + Phí dịch vụ .
• Hỗ trợ xe đưa đón, bữa ăn giữa ca và các phúc lợi khác của công ty.
• Đầy đủ chế độ bảo hiểm (BHXH, BHYT, BHTN) theo quy định của Luật Lao động Việt Nam.
• Môi trường làm việc chuyên nghiệp, năng động, có nhiều cơ hội phát triển sự nghiệp.
• Tham gia các chương trình đào tạo và phát triển chuyên môn về quản lý vận hành khách sạn và quản lý kinh doanh.

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3–5 years of experience as an Operations Manager, Hotel Manager, or in a similar leadership role within the hospitality industry.
• Strong knowledge of hotel and restaurant operations.
• Proven leadership experience managing multiple operational departments.
• Demonstrated ability to lead teams, develop talent, and build a positive workplace culture.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office; experience with PMS, POS, and hotel management systems is preferred.
• Good command of spoken and written English.