Front Desk Agent

To ensure that guest experience objectives are achieved by providing an efficient, friendly, and professional check-in, check-out, and reception service as per the standards of performance and training provided by Centara Hotels & Resorts.

DUTIES AND RESPONSIBILITIES

1. Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guests' names at every opportunity.

2. Registers and rooms all arrivals according to established procedures.

3. Performs check-in, check-out, and room change procedures and ensures all data is entered completely into the hotel systems following the reservation.

4. Maintains cashier float, ensures accurate daily reports of all money received, and handles currency exchange or check cashing.

5. Responsible for attending to guests' requests for using the service of the safety box at all times.

6. Knowledgeable of all special promotion procedures, including Seasonal Packages, Frequent Flyer Programs, and Centara Loyalty Program (Centara Thel).

7. Attends to guests' complaints, inquiries, and requests, and refers problems to the Supervisor or Assistant Front Office Manager if unable to assist.

8. Promotes and sells onward bookings to Centara Hotel & Residences Van Don and other properties within Centara Hotels & Resorts when guests indicate their next destination.

9. Ensures that guests depart the hotel with a positive impression of the hotel service. 10. Performs audit balances, checks night reports, and prepares necessary reports and forms for guest arrivals when on shift.

11. Maintains comprehensive knowledge of standard reservation procedures, including interpreting availability sources and processing electronic messages.

12. Maintains exemplary standards of behavior, appearance, and attitude in accordance with the service culture and brand standards of Centara Hotel & Residences Van Don.

13. Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times.

14. Keeps abreast of all modifications to departmental standards, accounting policies, and safety procedures.

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

1. Bachelor's degree in English Language, Hospitality Management, Tourism, or any related field.

2. Minimum 1 year of experience in a similar position, preferably in a luxury hospitality environment.

3. Proficiency in English; knowledge of an additional foreign language (such as Mandarin Chinese) is a strong advantage.

4. Computer literate with experience in operating Hotel Property Management Systems (PMS).

5. Strong communication, interpersonal, and problem-solving skills under pressure. 

6. Exemplary standard of personal grooming and a positive approach to customer service.