[NOVOTEL PHU QUOC RESORT] Chief Security - Quản lý Bảo vệ

Primary Responsibilities

Security Responsibilities

• Monitor the entire security activities of the hotel.

• Consulting, advising and coordinating to build security systems

• Recruitment and professional training for employees

• Manage and supervise the activities of the security department according to the process

• Coordinate the relevant departments in the operating process

• Contact nearby or local authorities for coordination when needed

• Combine all the departments in the fire prevention and evacuation of guests and staff in hotel incidents

• Coordinate with the fire prevention police to prepare internal training courses in the hotel

• Directly solve security incidents in the hotel and report to the superior promptly

• Maintain and ensure the system of security equipment always works well

• Property management and property use under the Security and Hotel Division

• Manage the workflow, adjust as needed, ensure the security for the hotel

• Monitor and speed up jobs related to delivering letters and messages, ensuring the service to all guests, parts of the hotel

• Responsible for the assignment of customer service requests and weekly work schedules for employees

• Control important events or issues in the course of work

• Control the activities of vehicles in and out of the hotel

• Supervising and checking the guest service work of staff

• Ensuring the work area is always orderly, the equipment to serve customers must be in good working condition and ready

• Report on incidents of security and order in the hotel area

Team Management

• Interview, select and recruit Security guard/supervisor.

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the job tasks

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all hotel services/features

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management

• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed

• Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
• Relocation Allowance: Hỗ trợ chi phí nhận việc.
• Gasoline Allowance: Phụ cấp xăng xe hàng tháng.
• Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.
• 3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
• Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.
• International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
• AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
• Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
• 13th-month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.

Profile

Knowledge and Experience

• Diploma education or similar educational qualification

• Clean criminal record

• Minimum 2 years of experience in a supervisory position in the hotel or related field

• Good reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel & Word

Competencies

• Strong leadership, interpersonal and training skills

• Strong health and agile manner

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times