Director of Operations (Local & Expats)

Lead and oversee the daily operations of all operational departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Wellness & Security.

Drive guest satisfaction by ensuring consistent delivery of exceptional service and maintaining Dusit brand standards.

Monitor and improve operational performance, productivity, quality, and efficiency across all departments.

Develop and execute departmental business plans, budgets, and cost-control initiatives to maximize profitability.

Review operational KPIs, guest feedback, financial results, and quality audit scores, implementing corrective actions where required.

Coach, mentor, and develop Department Heads to build a high-performing leadership team and strong succession pipeline.

Ensure full compliance with company policies, health & safety standards, food safety, security procedures, and local regulations.

Collaborate closely with Sales & Marketing, Revenue, Finance, and Human Resources to achieve hotel business objectives.

Lead operational projects, continuous improvement initiatives, and pre-opening or renovation activities as assigned.

Act as the Hotel Manager on Duty when required and represent the hotel in the absence of the General Manager.

• Prestigious Working Environment: Be part of a professional, dynamic, and challenging international five-star hotel, where you will have excellent opportunities for personal and career growth.
• Competitive Compensation & Benefits: Enjoy an attractive salary and comprehensive benefits package, commensurate with your qualifications and experience. Details will be discussed during the interview process.
• Outstanding Probation Benefits: Receive 100% Service Charge entitlement from your first day of employment, including throughout the probationary period, reflecting our confidence in and appreciation of your contribution.
• Comprehensive Employee Support: We provide uniforms, complimentary parking, and nutritious duty meals to ensure a comfortable and convenient working experience.
• Career Development Opportunities: Access structured learning and development programmes aligned with international hospitality standards to enhance your professional expertise and leadership capabilities.
• Work–Life Balance: Work a 45-hour week, including a one-hour meal break per shift, promoting a healthy balance between your professional and personal life.

Minimum 8–10 years of progressive hotel operations experience, including at least 3 years in a senior leadership role within an upscale or luxury hotel.

Strong knowledge of Rooms Division, Food & Beverage, Engineering, and overall hotel operations.

Proven leadership, financial acumen, and people management skills.

Excellent communication, problem-solving, and decision-making abilities.

Proficiency in hotel management systems and Microsoft Office applications.

Fluent in English; additional languages are an advantage.