Housekeeping Supervisor

The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, maintenance, and guest comfort are consistently met. You will directly oversee the housekeeping attendants and housemen, providing hands-on leadership to ensure all guest rooms and public areas reflect the hotel's 4-star brand standards.

Key Responsibilities:

• Supervise daily housekeeping operations, ensuring host punctuality, proper grooming, and uniform standards.
• Assign daily tasks, coordinate villa blocking for maintenance, and support planning and execution of housekeeping activities.
• Conduct daily inspections of guest villas, public areas, and back-of-house to ensure cleanliness and service quality.
• Ensure compliance with equipment handling, storage, chemical safety, and service standards.
• Handle guest requests and complaints professionally, ensuring privacy and personalized service.
• Coordinate closely with Engineering and other departments to resolve maintenance issues promptly.
• Manage lost & found, key control, linen, and supply inventories.
• Ensure equipment and supplies are available, properly stored, and well maintained.
• Prepare team schedules, rosters, and support manpower planning.
• Assist in staff training, onboarding, performance reviews, and continuous improvement.
• Report safety hazards and ensure compliance with health, safety, and hygiene standards.
• Support daily operations and cover for supervisors when required.

Social Security: Full coverage of Social, Health, and Unemployment Insurance in accordance with the Vietnam Labor Code.

Annual Leave: 12 days of paid annual leave per year (plus additional days based on seniority).

Public Holidays: 11 paid public holidays per year as per government regulations. Overtime pay applies if working during holidays.

Salary & Service Charge: Competitive base salary plus monthly Service Charge (once operational).

13th Month Salary: Annual bonus based on hotel performance and company policy.

Professional Growth: Opportunity to be part of a pre-opening team with extensive training and career advancement.

Experience: 1–3 years as Housekeeping Supervisor in a 4/5-star hotel/resort.

Skills: Strong leadership, extreme attention to detail, and excellent organizational skills.

Education: Degree in Hospitality Management or a related field.

Please send your CV to: recruitment"a còng"lessens.vn