F&B Supervisor

The F&B Supervisor is responsible for ensuring the highest standards of dining service, guest satisfaction, and operational efficiency are consistently met. You will directly oversee the service staff (servers, bartenders, and hostesses), providing hands-on leadership to ensure all restaurant and bar outlets reflect the hotel's 4-star brand standards.

Key Responsibilities:

• Supervise daily F&B operations, ensuring host punctuality, proper grooming, and uniform standards.
• Assign daily floor stations, coordinate table reservations, and support the planning and execution of banquet or special events.
• Conduct daily inspections of restaurant areas, bar setups, and back-of-house stations to ensure cleanliness and service readiness.
• Ensure compliance with food safety regulations, HACCP standards, alcohol service policies, and general service protocols.
• Handle guest requests and complaints professionally, ensuring personalized service and guest recovery when necessary.
• Coordinate closely with the Kitchen and Engineering departments to resolve food timing or maintenance issues promptly.
• Manage beverage stock, cutlery, glassware, and linen inventories to minimize breakage and loss.
• Ensure all service equipment and POS systems are functional, properly used, and well-maintained.
• Prepare team schedules, rosters, and support manpower planning based on occupancy and event bookings.
• Assist in staff training (upselling, menu knowledge, service etiquette), onboarding, and performance reviews.
• Report safety hazards and ensure strict compliance with health, safety, and hygiene standards in all dining areas.

Social Security: Full coverage of Social, Health, and Unemployment Insurance in accordance with the Vietnam Labor Code.

Annual Leave: 12 days of paid annual leave per year (plus additional days based on seniority).

Public Holidays: 11 paid public holidays per year as per government regulations. Overtime pay applies if working during holidays.

Salary & Service Charge: Competitive base salary plus monthly Service Charge (once operational).

13th Month Salary: Annual bonus based on hotel performance and company policy.

Professional Growth: Opportunity to be part of a pre-opening team with extensive training and career advancement.

Experience: 1–3 years as F&B Supervisor in a 4/5-star hotel/resort.

Skills: Strong leadership, extreme attention to detail, and excellent organizational skills.

Education: Degree in Hospitality Management or a related field.

Please send your CV to: recruitment"a còng"lessens.vn