Front Office Supervisor

The Front Office Supervisor is responsible for ensuring the highest standards of guest service, efficiency, and professional hospitality are consistently met from arrival to departure. You will directly oversee the Front Desk Agents, Bell Staff, and Concierge, providing hands-on leadership to ensure the lobby and reception operations reflect the hotel’s 4-star brand standards.

Key Responsibilities:

• Supervise daily Front Office operations, ensuring team punctuality, proper grooming, and professional uniform standards.
• Assign daily tasks, coordinate room assignments for VIPs, and manage room blocking to maximize occupancy and revenue.
• Conduct daily inspections of the lobby, front desk area, and luggage room to ensure cleanliness and a welcoming environment.
• Ensure compliance with cash handling procedures, credit policies, guest privacy (GDPR), and check-in/check-out protocols.
• Handle guest requests, inquiries, and complaints professionally, ensuring quick resolution and personalized service.
• Coordinate closely with Housekeeping to monitor room status and Engineering to ensure maintenance issues in guest rooms are resolved before check-in.
• Manage Front Office supplies, key card inventory, and ensure the functionality of the Property Management System (PMS).
• Monitor guest feedback and online reviews, assisting the team in maintaining high guest satisfaction scores.

Social Security: Full coverage of Social, Health, and Unemployment Insurance in accordance with the Vietnam Labor Code.

Annual Leave: 12 days of paid annual leave per year (plus additional days based on seniority).

Public Holidays: 11 paid public holidays per year as per government regulations. Overtime pay applies if working during holidays.

Salary & Service Charge: Competitive base salary plus monthly Service Charge (once operational).

13th Month Salary: Annual bonus based on hotel performance and company policy.

Professional Growth: Opportunity to be part of a pre-opening team with extensive training and career advancement.

Experience: 1–3 years as FO Supervisor in a 4/5-star hotel/resort.

Skills: Strong leadership, extreme attention to detail, and excellent organizational skills.

Education: Degree in Hospitality Management or a related field.

Please send your CV to: recruitment"a còng"lessens.vn