Spa Supervisor

The Spa Supervisor is responsible for ensuring the highest standards of wellness, relaxation, and guest service are consistently met. You will directly oversee the spa therapists and receptionists, providing hands-on leadership to ensure that all treatments, facilities, and guest interactions reflect the hotel’s 4-star brand standards.

Key Responsibilities:

• Supervise daily spa operations, ensuring staff punctuality, professional grooming, and adherence to uniform standards.
• Assign daily therapist rotations, manage the booking schedule, and ensure maximum room utilization and efficient appointment flow.
• Conduct daily inspections of treatment rooms, relaxation lounges, and "wet" areas (sauna, steam room, pool) to ensure impeccable cleanliness and setup.
• Ensure strict compliance with health and safety regulations, sanitation protocols for equipment, and product shelf-life management.
• Handle guest inquiries and complaints professionally, offering expert advice on treatments and ensuring a personalized wellness experience.
• Coordinate closely with Housekeeping for linen/towel supply and Engineering to ensure ambient temperature, lighting, and spa equipment are in perfect working order.
• Manage inventory of professional products (oils, creams), guest amenities, and retail items to prevent stock-outs and minimize waste.
• Ensure all specialized spa equipment and furniture are well-maintained, sanitized, and functioning correctly.
• Prepare team schedules, rosters, and support manpower planning based on guest bookings and hotel occupancy.
• Assist in staff training (treatment protocols, upselling retail products, guest etiquette), onboarding, and performance reviews.
• Report safety hazards and ensure the team is trained in emergency procedures and guest physical safety during treatments.
• Support daily operations by assisting at the spa reception or covering for the Spa Manager when required.

Social Security: Full coverage of Social, Health, and Unemployment Insurance in accordance with the Vietnam Labor Code.

Annual Leave: 12 days of paid annual leave per year (plus additional days based on seniority).

Public Holidays: 11 paid public holidays per year as per government regulations. Overtime pay applies if working during holidays.

Salary & Service Charge: Competitive base salary plus monthly Service Charge (once operational).

13th Month Salary: Annual bonus based on hotel performance and company policy.

Professional Growth: Opportunity to be part of a pre-opening team with extensive training and career advancement.

Experience: 1–3 years in 4/5-star hotel/resort.

Skills: Strong leadership, extreme attention to detail, and excellent organizational skills.

Please send your CV to: recruitment"a còng"lessens.vn