Night Manager - Front Office

• Supervise and manage all Front Office activities during the night shift (typically 22:00–07:00 or as per hotel schedule).
• Oversee night audit, verify and approve all night audit reports, postings, and revenue reconciliation.
• Ensure accurate and timely processing of arrivals, departures, late check-ins, early check-outs and wake-up calls.
• Handle guest complaints, emergencies and incidents during night hours; escalate to Duty Manager/General Manager as required.
• Maintain hotel security and safety protocols during the night, liaise with Security and Engineering teams on incidents or maintenance issues.
• Monitor room inventory and collaborate with Reservations and Revenue Management to optimize occupancy and yield.
• Perform end-of-day financial tasks: cash counts, authorizations, billing adjustments, and ensure compliance with cash handling policies.
• Prepare and submit nightly operational reports and handover notes to the morning shift.
• Conduct night shift briefings, train and coach Night Auditors and Night Receptionists; enforce standards and SOPs.
• Ensure compliance with brand standards, local laws, data protection and company policies.
• Assist with concierge and guest services when required (transportation, late requests, VIP arrivals).
• Participate in departmental meetings and assist with projects or audits as assigned.

Social Security: Full coverage of Social, Health, and Unemployment Insurance in accordance with the Vietnam Labor Code.

Annual Leave: 12 days of paid annual leave per year (plus additional days based on seniority).

Public Holidays: 11 paid public holidays per year as per government regulations. Overtime pay applies if working during holidays.

Salary & Service Charge: Competitive base salary plus monthly Service Charge (once operational).

13th Month Salary: Annual bonus based on hotel performance and company policy.

Professional Growth: Opportunity to be part of a pre-opening team with extensive training and career advancement.

Minimum 2–3 years supervisory experience in Front Office operations; prior experience as Night Manager, Head Receptionist or Duty Manager preferred.

Experience in a 4/5-star hotel or international brand is advantageous.

Good knowledge of night audit procedures, property management systems (e.g., Opera, FCS, or equivalent) and payment card handling.

Strong guest-service focus, problem-solving skills and calmness under pressure.

Good command of English; additional languages (e.g., Vietnamese) an advantage.

Good numeric and computer skills (MS Office).

Diploma/degree in Hospitality Management or relevant certificate preferred.

Please send your CV to: recruitment"a còng"lessens.vn