Night Manager/ Quản lý trực đêm

The Night Manager is responsible for ensuring the smooth, safe, and efficient operation of the resort during the night shift, acting as the management representative on duty. The role focuses on maintaining service standards, overseeing night operations, handling guest concerns, ensuring accurate night audit procedures, and safeguarding the overall guest experience in accordance with the standards of Meliá Hotels International.

MAIN RESPONSIBILITIES

1. Act as the management representative on duty during the night shift, ensuring smooth coordination between operational departments.

2. Supervise night operations across the resort and ensure service standards of Meliá Hotels & Resorts are consistently maintained.

3. Handle guest complaints, incidents, and special requests occurring during the night.

4. Maintain close communication with Front Office, Guest Experience, Security, Engineering, and Housekeeping teams to ensure smooth night operations.

5. Ensure proper handling of late arrivals, early departures, and overnight guest requests.

6. Monitor the safety and security of the resort together with the Security department.

7. Report any operational concerns, guest complaints, incidents, or irregular situations to the Front Office Manager in a timely and accurate manner.

8. Ensure proper documentation and handover reports for the morning management team.

9. Perform any additional duties assigned by the Front Office Manager (FOM).

OPERATIONS

• Supervise all resort operations during the night shift to ensure smooth and uninterrupted service.

• Ensure the Front Office night team operates efficiently during late check-ins and early check-outs.

• Oversee and ensure the accurate execution of the night audit process.

• Verify room status, occupancy levels, and system updates to ensure accurate records.

• Conduct night property inspections to ensure safety, cleanliness, and operational readiness

• Ensure all public areas remain well maintained, secure, and properly monitored overnight

• Coordinate with Engineering for any urgent maintenance issues during the night.

• Work closely with Security to ensure the safety of guests, staff, and resort assets.

• Monitor unusual activities and ensure proper incident reporting procedures.

• Ensure smooth coordination for early morning guest departures and transportation arrangements.

• Prepare and review operational reports required for the next business day.

• Ensure proper communication and handover between night and morning shifts.

• Maintain a visible presence in the lobby and guest areas when required.

ECONOMIC - FINANCIAL

The Night Manager contributes to financial control and operational accuracy during the night shift.

• Supervise the night audit process to ensure accurate financial reconciliation and reporting.

• Ensure that all guest folios and transactions are correctly recorded and posted in the PMS system.

• Cross-check guest bills and financial transactions to ensure accuracy and prevent revenue leakage.

• Work closely with the Finance department to ensure correct implementation of night audit procedures and billing policies

• Ensure all financial discrepancies are properly investigated and reported.

• Support revenue optimization through room allocation management and late-night upselling opportunities when applicable.

• Ensure proper documentation of billing adjustments and financial corrections when required.

• Maintain compliance with company financial procedures and internal controls.

HUMAN RESOURCES

• Support the development and implementation of training plans for the night Front Office team in alignment with operational needs and brand standards.

• Collaborate with the Human Resources Department, under the guidance of the Front Office Manager, to identify training needs and develop training subjects relevant to night operations.

• Ensure the night team maintains a clear and structured training plan with defined objectives and timelines.

• Maintain organized training tracking files to monitor the progress and competencies of each team member.

• Provide coaching and on-the-job guidance to team members during the night shift.

• Ensure team members understand night operational procedures, emergency response protocols, and service standards.

• Promote teamwork, accountability, and continuous learning within the team.

CUSTOMER EXPERIENCE

• Ensure guests receive professional and attentive service during the night hours.

• Handle guest complaints or service recovery situations promptly and effectively.

• Ensure VIP guests, late arrivals, and overnight guests receive personalized attention.

• Maintain a visible presence in the lobby when required to interact with guests.

• Ensure that guest requests during the night are handled efficiently and professionally.

• Monitor guest feedback and ensure any service issues are properly documented and reported.

• Contribute to delivering a consistent and positive guest experience aligned with the Meliá service philosophy.

Môi trường làm việc chuyên nghiệp, quốc tế với cơ hội học hỏi và phát triển cùng đội ngũ giàu kinh nghiệm.

Competitive salary package, aligned with experience and performance.

Mức lương cạnh tranh, phù hợp với năng lực và hiệu quả công việc.

Service Charge (SVC) guaranteed at a minimum of VND 1,500,000/month during the pre-opening phase.

Đảm bảo Service Charge (SVC) tối thiểu 1.500.000 VNĐ/tháng trong giai đoạn pre-opening.

Working schedule: 5 days per week, 9 hours per day.

Thời gian làm việc: 5 ngày/tuần, 9 tiếng/ngày.

100% salary during probation period.

Nhận 100% lương trong thời gian thử việc.

Full statutory insurance contribution based on 100% salary.

Đóng bảo hiểm đầy đủ trên 100% mức lương theo quy định.

Accommodation allowance provided for associates from outside Khánh Hòa province (subject to position level).

Hỗ trợ chi phí nhà ở đối với nhân sự ngoài tỉnh Khánh Hòa (tùy theo cấp bậc).

Transportation allowance provided based on the distance between residence and workplace (subject to position level).

Hỗ trợ chi phí xăng xe dựa trên khoảng cách từ nơi ở đến nơi làm việc (tùy theo cấp bậc).

Comprehensive benefits including social insurance, health insurance, unemployment insurance, and annual health check.

Chế độ phúc lợi đầy đủ: BHXH, BHYT, BHTN và khám sức khỏe định kỳ.

High-quality staff meals provided.

Cung cấp bữa ăn chất lượng cho nhân viên.

Clear career development path with training and development opportunities.

Lộ trình phát triển nghề nghiệp rõ ràng, cơ hội đào tạo và nâng cao kỹ năng.

Dynamic, supportive, and collaborative working culture.

Môi trường làm việc năng động, hỗ trợ và gắn kết.

* Relevant experience in a similar position within hotels, resorts, or service environments.

Có kinh nghiệm làm việc ở vị trí tương đương trong khách sạn, resort hoặc môi trường dịch vụ.

* Pre-opening experience is preferred.

Có kinh nghiệm pre-opening là một lợi thế.

* Basic knowledge of professional working standards and operational processes.

Có kiến thức cơ bản về tiêu chuẩn làm việc chuyên nghiệp và quy trình vận hành.

* Ability to organize work, support team operations, and work effectively under pressure.

Có khả năng sắp xếp công việc, hỗ trợ vận hành và làm việc hiệu quả dưới áp lực.

* Good communication and teamwork skills.

Kỹ năng giao tiếp và làm việc nhóm tốt.

* Responsible, proactive, and positive working attitude.

Có tinh thần trách nhiệm, chủ động và thái độ làm việc tích cực.

* Willing to learn, adapt, and contribute to team development.

Sẵn sàng học hỏi, thích nghi và đóng góp vào sự phát triển của đội ngũ.

* Good health and ability to work in a dynamic environment.

Sức khỏe tốt, có khả năng làm việc trong môi trường năng động.

* Relevant educational background.

Có bằng cấp liên quan.

Well-prepared, clear, and professional applications are highly appreciated.

Ưu tiên các hồ sơ được trình bày chuyên nghiệp, rõ ràng và đầy đủ thông tin.

Please clearly state the position applied for in the email subject or on the application.

Vui lòng ghi rõ vị trí ứng tuyển trong tiêu đề email hoặc trên hồ sơ.

Applications can be submitted directly to the Human Resources Department at Meliá Aurea Nha Trang, or via email / phone: [mant.recruitment(a còng)melia.com] / [+84 36 771 8273].

Ứng viên có thể nộp hồ sơ trực tiếp tại Phòng Nhân sự Meliá Aurea Nha Trang hoặc gửi qua email / số điện thoại: [mant.recruitment(a còng)melia.com] / [+84 36 771 8273].

We look forward to welcoming talented candidates to join our team.

Chúng tôi rất mong được chào đón các ứng viên tài năng gia nhập đội ngũ.