Housekeeping Manager

2/ MAIN RESPONSIBILITIES | TRÁCH NHIỆM CHÍNH

Quality & Guest Satisfaction: Maintain exceptional cleanliness and service standards. Conduct regular inspections of all areas, ensuring 100% readiness for VIPs, and resolve guest complaints promptly.

Financial Control: Assist in preparing the department budget. Strictly control operational costs and efficiently manage inventory (linens, uniforms, guest amenities, and cleaning supplies).

Cross-Departmental Coordination: Collaborate seamlessly with Front Office (room assignments/status), Engineering (maintenance), Laundry, and pest control contractors.

Compliance & Safety: Enforce all safety, fire prevention, and emergency protocols. Ensure thorough knowledge of hotel policies, procedures, and operations manuals.

Daily Operations: Manage master keys, handle lost and found, oversee floral arrangements, and actively assist staff during peak periods. Serve as Manager on Duty when rostered.

Staffing & Scheduling: Hire selectively and optimize staff rosters to align with business demands, ensuring adequate coverage at all times.

Training & Development: Lead orientation programs, continuous on-the-job training, and performance evaluations. Instruct staff on guest etiquette, proper manners, and basic English.

Communication: Conduct daily shift briefings and regular departmental meetings to keep the team informed on hotel activities, policies, and guest feedback.

Grooming Standards: Enforce strict uniform, nametag, and personal grooming standards for all full-time, part-time, and trainee staff.

Lead by Example: Demonstrate high self-discipline to earn respect and inspire a strong work ethic across the team.

Positive Culture: Cultivate a highly motivated work environment built on trust, team spirit, and fairness, strictly avoiding favoritism.

Collaboration: Build and maintain cooperative, respectful relationships with all other hotel departments.

4/ BENEFITS | QUYỀN LỢI NHÂN VIÊN:

4.1/ Be part of a global hospitality network that values diversity and fosters professional growth.

Môi trường làm việc quốc tế năng động

4.2/ Attractive compensation to match your expertise and contributions.

Mức lương cạnh tranh, hấp dẫn

4.3/  Enjoy an additional month’s salary as a year-end bonus.

Lương tháng 13

4.4/ Receive special recognition and rewards on your birthday.

Quà tặng/ưu đãi sinh nhật

4.5/ Strengthen team spirit and create memorable experiences during our company outings.

Du lịch công ty hằng năm

4.6/ Access special room rates and benefits across Melia Hotels International properties.

Ưu đãi nội bộ tại hệ thống khách sạn

4.7/ Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.

Xe đưa đón nhân viên (Vũng Tàu – Hồ Tràm, Long Hải, Phước Hải)

4.8/ Enjoy 2 days off per week to recharge and spend quality time.

Cân bằng công việc – cuộc sống (2 ngày nghỉ/tuần)

Bachelor’s degree in Hotel Management, Hospitality, or a related field.

Minimum of 2 years of experience in the luxury hospitality sector, including at least 1 year in a Housekeeping Manager (or equivalent leadership) role within a 5-star hotel or resort.

Comprehensive understanding of housekeeping operations, including specialized knowledge of cleaning chemicals, floor maintenance, and carpet care.

Proficient in standard computer applications and hotel property management systems.

Excellent employee relations and interpersonal skills, with the ability to lead and motivate a diverse team.

Native or excellent proficiency in Vietnamese, coupled with a strong command of written and spoken English.

• Interested candidates, please submit your CV in English via email to the Human Resources Department.
• Ứng viên quan tâm vui lòng gửi CV bằng tiếng Anh về Phòng Nhân sự qua email.
• For further inquiries, feel free to contact us:
• Mọi thắc mắc vui lòng liên hệ:
• Phone: 0254 378 9000 (Ext/ Nhấn: 5203)
• HR Hotline, Zalo: 0911-721-747