La Festa Phu Quoc - Hostess / Dining Experience Host / F&B Host / Guest Service Host - SL: 2

• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Correctly label buffet dishes.
• Keep buffet areas clean at all times.
• Make suggestions on the menu that might suit guests of different nationalities.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
• Undertake steps to ensure that the cashiers’ desk is ready and set for service.
• Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
• Basic computer knowledge ie. Words, Excel & PowerPoint.
• Able to make market or competitor survey.
• Assist Bar Attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
• Complete the TBS checklist on preparing the restaurant for service.
• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
• Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
• Greet all guests who walk past your outlet and offer them menus to view when appropriate.
• Ensure that all service procedures are carried out to the standards required.
• Accommodate any guest request or offer appropriate alternatives.
• Take personal responsibility for the service experience of all guests in your designated area.
• Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager.
• When passing by guest tables, check if they require service.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Positively end the guests experience by checking on their satisfaction.
• Assist with guests’ coats and bags as they leave, thanking all guests and wishing them a pleasant day.
• Understand relevant OH&S legislations and their implications on the operation of the department.
• Ensure that safe and healthy working practices are observed throughout the service.
• Report any accidents / incidents to the Supervisor / Manager.
• Ensure that the Food & Beverage mission is established and instilled in you and all team members.

• Immediate Full Earnings: Eligible for mandatory Social Insurance and full Service Charge right from day one of your probation period.
• All-Inclusive Living Perks: Enjoy complimentary staff dormitory accommodation, full daily meals, and uniforms.
• Rest and Recharge: 12 days of paid annual leave alongside 2 full days off every week with 9-hour daily shifts including break time.
• End-to-End Mobility: Relocation travel support for flight or train tickets upon onboarding and regular home-visit allowances.
• Probation Staycation: Enjoy 1 complimentary night stay for 2 guests, inclusive of breakfast during your probation period so you can experience our hospitality as a guest.
• 13th-Month Salary and Performance reward: linked to business achievements and overall hotel's results.
  
  
  

Hilton Global Benefits

• Go Hilton Travel Program: Travel the world with heavily discounted hotel room rates and FB discounts for you, your family, and friends at 7,000+ Hilton properties globally.
• Global Career Mobility: Access internal transfer and advancement opportunities across Hilton properties in APAC and worldwide.
• World-Class Learning: Free access to Hilton University courses, leadership development programs, and cross-departmental exposure.
• ThriveatHilton: Dedicated programs and initiatives prioritizing your mental, physical, and emotional well-being.
  
  

THE PROPERTY

Nestled on the southwest coast of Phu Quoc, our hotel blends distinctive Amalfi Coast-inspired architecture with panoramic views of the island’s signature sunsets. Guests enjoy exclusive benefits, including one-time complimentary access to the Kiss Bridge, the Kiss of The Sea show and Hon Thom Cable Car unlimited rides after one-time purchase. With direct beach access, an infinity pool, 8 restaurants & bars, a spa, and nightly fireworks, Our hotel is a photogenic destination at the heart of Sunset Town.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• 1-2 years similar position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Strong leadership and training skills.
• Outgoing personality and willing to work for long hours.

• Ứng tuyển: vui lòng gửi qua trang Hoteljob hoặc website: jobs.hilton.com
• Ứng viên có thể gửi CV đến địa chỉ email ngay bên dưới phần bình luận (do yêu cầu nền tảng nên không thể đề cập trong bài đăng)
• Liên hệ trực tiếp để được hỗ trợ tốt hơn: 0297 3525 555 (Nhân sự - 5400)