People & Culture Assistant Manager (Hon Thom, Phu Quoc)

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Job Description

1. Position Summary:

Rixos Phu Quoc is seeking a highly organized and people-focused Assistant Manager, People & Culture to support the daily operations of the People & Culture department. The Assistant Manager will be responsible for assisting in compensation & benefits, expatriate documentations, employee engagement, and HR administration, ensuring a seamless and positive experience for all team members. This role plays a key part in supporting a collaborative and high-performing workplace culture in alignment with Rixos standards.

2. Key Responsibilities:

HR Administration: Maintain accurate employee records, manage HR documentation, and ensure timely data entry in HR systems. Prepare letters, reports, and other HR-related documents.

Compensation & Benefits: Serve as the primary point of contact for employee C&B inquiries. Manage and resolve issues regarding housing, allowances, insurance, and other welfare schemes to ensure seamless administration and employee satisfaction.

Expatriate Management: Lead and manage all procedures for foreign employees, including work permits, temporary residence cards (TRC), and visas. Ensure full compliance with local regulations and support international team members efficiently.

Onboarding & Orientation: Coordinate new hire orientation sessions, prepare induction materials, and ensure a positive and efficient onboarding experience for new team members.

Employee Engagement: Support and participate in organizing employee engagement activities, events, and recognition programs to enhance workplace morale and satisfaction.

Payroll Support: Compile and verify attendance, leave, and overtime records. Submit payroll-related data accurately and on time to the payroll team.

Policy Compliance: Ensure that HR activities comply with company policies and local labor laws. Communicate policies effectively to employees and support their understanding.

Employee Relations: Serve as a first point of contact for employee inquiries and concerns. Provide support in resolving minor issues and escalate where appropriate.

Data Reporting: Generate HR reports, track KPIs such as turnover and absenteeism, and assist with HR audits or compliance checks.

Collaboration: Work closely with the Manager, People & Culture and other departments to ensure the effective implementation of HR initiatives.

3. Working Conditions: Full-time position

Standard office hours, Monday through Friday

Occasional need for overtime depending on workload or special events

On-site role with regular interaction with employees and various departments

• Part of Ennismore and Sun Hospitality and Entertainment Group
• Competitive wages, Global brand and career growth
• Accommodation and flights provided
• Unique All-Inclusive Concept & Prime Location
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene
• Excellent discounts across Ennismore & Accor properties globally

• Qualifications

Qualifications & Skills: Education: Bachelor’s degree in Human Resources Management, Business Administration, Law, Hospitality Management, or a related field.

Experience: Minimum of 3–5 years of progressive HR experience, preferably in a hospitality environment or luxury resort. Prior experience in handling C&B operations and expatriate management (Work Permits/TRC) is highly preferred.

Legal & Policy Knowledge: Strong understanding of local labor laws, social insurance regulations, HR practices and expatriate employment procedures in Vietnam.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: hc428-hr(at)rixos.com
• Contact us via phone: 0888 870 904 (Zalo)

Please note: Only shortlisted candidates will be contacted.