[NOVOTEL CAM RANH RESORT] Marketing and Communications Manager

JOB SUMMARY

Marketing & Communication

• Maintain good working relationships with local and international media

• Maintain current media lists: local and international travel, leisure, lifestyle, entertainment, business and food editors

• Execute media placements for hotel through news releases and personal contacts

• Develop business and leisure travel promotions; release to press and/or target audience

• Explore valuable media trades where appropriate

• Serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media, especially during crisis situations

• Maintain photo/electronic library of hotel Executive Committee and all other aspects of hotel

• Maintain and update hotel’s website

• Submit stories/photos to media regularly. Monitor news coverage and circulate internally

• Maintain updated hotel press kit to include news releases, Executive Committee biographies & photos

• Establish PR & Communications programs that will benefit and support sales and F&B strategies and initiatives

• Assist Director of Sales and Marketing in developing and producing sales support materials for hotel (newsletters, brochures, mailers, promotion materials, in-room information, guides, etc.)

• Assist Director of Food and Beverage in the development and production of signage, menus, and other F&B collateral materials

• Contribute to employee newsletter, announcements and other printed materials published by the People & Culture department

• Monitor all printed materials to ensure adherence to corporate identity standards

• Arrange photography of VIP guests and maintain archives

• Coordinate all special events and promotions with the aim to maximize publicity

• Evaluate request for hotel donations of services/financial participation from civil, social and charitable organizations; respond to requests, coordinate reservations and preparation of gift certificates; Serve as hotel’s representative on major civic or community programs

Team Management

• Interview, select and recruit team members

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
• Training programs from Accor: Các chương trình đào tạo chuyên sâu từ Accor
• International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
• Room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
• Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
• 13th-month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.

JOB REQUIREMENTS

• A Bachelor’s degree in Business, Hospitality Management, Marketing & Communications, or a related field is preferred.

• Minimum of 3-5 years of experience in marketing and communications, preferably within the luxury hospitality industry.

• Strong experience in digital marketing, social media management, and content creation.

• Excellent written and verbal communication skills in Vietnamese and English (additional languages are a plus).

• Proficiency in using digital marketing tools, social media platforms, and analytics software.

• Creative thinker with a strong eye for detail and a passion for storytelling.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Strong organizational and project management skills.

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