[Vinh] Front Office Leader

What Is Your Role

• Lead daily Front Office operations to ensure every guest receives a consistent, welcoming, and efficient experience across all Modern Village Lifestyle properties.
• Develop, coach, and monitor Front Office teams to maintain service standards, improve guest satisfaction, and support business performance.

What Will You Do

1. Guest Experience

• Oversee check-in, check-out, and guest interactions to ensure smooth, accurate, and personalized service.
• Resolve guest concerns promptly and professionally, turning service issues into positive guest experiences.
• Provide guidance on property facilities, services, promotions, and local recommendations to enhance guest satisfaction.

2. Front Office Operations

• Coordinate daily staffing, shift assignments, and task distribution to ensure seamless operations.
• Monitor reservations, room allocation, guest requests, and operational records to maintain accuracy and efficiency.
• Ensure Front Office areas, equipment, and workstations are organized, functional, and guest-ready at all times.

3. Training & Capability Development

• Deliver onboarding and operational training for new team members, ensuring readiness before independent shifts.
• Conduct refresher training, coaching sessions, and service enhancement programs to continuously improve team capability.
• Identify skill gaps and create practical development plans to strengthen service delivery and operational knowledge.

4. Performance Management

• Monitor individual and team performance through guest feedback, service quality indicators, and operational audits.
• Provide regular coaching, feedback, and corrective guidance to improve productivity and service consistency.
• Support performance evaluations and recommend recognition, development actions, or improvement measures when required.

5. Service Quality & Standardization

• Ensure Front Office procedures, policies, and service standards are applied consistently across assigned properties.
• Conduct routine quality checks and operational reviews to identify gaps and implement improvements.
• Drive consistency in guest experience, communication standards, and problem-solving approaches across locations.

6. Financial & Administrative Control

• Verify daily reports, cash transactions, and payment records to ensure accuracy and compliance.
• Monitor operational documentation and report discrepancies or risks promptly.

• Strategic Impact: A unique opportunity to demonstrate leadership and vision by scaling a sustainable, reputable business into a leading hospitality group.
• Competitive Compensation: Including a 13th-month salary and a performance-based annual bonus scheme.
• Growth & Development: Bi-annual performance reviews focused on career progression within the Group.
• Lifestyle Benefits: 12 days of annual leave, a 30% employee discount across our portfolio, and a dedicated budget for your professional laptop.

1. Professional Expertise

• Minimum 2 years of experience in Front Office, Guest Services, or Hospitality Operations, including leadership responsibilities.
• Strong understanding of Front Office procedures, guest journey management, and hospitality service standards.
• Experience in training, coaching, and developing frontline service teams.
• Ability to analyze operational performance and implement practical improvements.
• Proficient in hotel systems, Microsoft Office, and operational reporting.

2. Behavioral Capabilities

• Strong leadership and team coordination skills.
• Effective communication in both Vietnamese and English; an additional language is an advantage.
• Calm and confident decision-making when handling guest concerns and operational challenges.

• CV