Assistant Lobby Manager/ Trợ lý Quản lý Tiền sảnh

Position Summary

We are seeking a proactive and guest-focused Assistant Lobby Manager to oversee daily Lobby operations, ensuring seamless arrival and departure experiences for guests. This role is responsible for supervising the Bell, Concierge, and Transportation teams while maintaining exceptional service standards and guest satisfaction.

Key Responsibilities

• Supervise and support the Lobby Attendant, Driver teams in daily operations.
• Ensure smooth guest arrival, departure, luggage handling, transportation, and concierge services.
• Monitor lobby activities and maintain a welcoming, professional, and organized environment.
• Assist in handling guest requests, complaints, and service recovery situations.
• Coordinate with Front Office and other departments to ensure seamless guest experiences.
• Manage transportation arrangements, airport transfers, and vehicle scheduling.
• Train, coach, and motivate team members to deliver outstanding service.
• Ensure compliance with Marriott brand standards, safety procedures, and operational policies.

• Attractive remuneration packages
• Competitive salary
• 05 working days | 02 days off per week
• Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
• Discounted rates apply when using services at properties
• Participating in ultimate phenomenal activities for employees
• National and international training courses
• Periodic health check | Accident insurance 24/7
• Opportunity to grow career at the most luxurious 5-star hotel group in the world

• Diploma or Bachelor's degree in Hospitality Management or related field.
• Minimum 2 years of supervisory experience in Concierge, Bell Service, Guest Services, or Front Office operations.
• Strong leadership, communication, and problem-solving skills.
• Excellent guest relations and customer service orientation.
• Good command of spoken and written English.
• Ability to work flexible shifts, including weekends and public holidays.

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