ENTERTAINMENT SUPERVISOR/ GIÁM SÁT GIẢI TRÍ

1. MISSION OF THE POSITION

Support the Entertainment Manager in supervising and coordinating the daily operations of the Entertainment Department, including entertainment activities, Kids Club operations, and lifeguard services, ensuring exceptional guest experiences aligned with the hotel’s standards and brand philosophy.

The Entertainment Supervisor is responsible for ensuring all entertainment and recreational activities are delivered professionally, safely, creatively, and efficiently while maintaining high levels of guest satisfaction and operational excellence.

2. MAIN RESPONSIBILITIES

1. Supervise the daily operations of entertainment activities, Kids Club operations, and recreational services.

2. Ensure all entertainment programs and guest activities are conducted according to hotel standards and safety procedures.

3. Coordinate entertainment schedules, children’s activities, wellness programs, and guest engagement initiatives.

4. Supervise Entertainment Attendants, Kids Club teams, and support the coordination of Lifeguard operations.

5. Ensure high levels of guest satisfaction through engaging, professional, and personalized recreational experiences.

6. Support the Entertainment Manager in operational planning, team development, and activity improvement initiatives.

7. Ensure effective communication and coordination with operational departments for smooth activity execution.

3. OPERATION

• Supervise daily entertainment activities, Kids Club programs, pool activities, wellness sessions, and guest engagement events.

• Ensure all entertainment and recreational activities are conducted safely and according to operational procedures.

• Coordinate and monitor schedules for Entertainment Attendants, Kids Club teams, and recreational staff.

• Support the supervision and operational coordination of the Lifeguard Team to ensure pool and recreational safety standards are maintained.

• Assist in organizing themed events, live performances, seasonal programs, family activities, and guest entertainment initiatives.

• Monitor activity participation levels and guest feedback to improve entertainment experiences continuously.

• Ensure Kids Club operations comply with child safety procedures, cleanliness standards, and operational policies.

• Supervise the setup and preparation of activity areas, entertainment venues, Kids Club facilities, and recreational equipment.

• Coordinate closely with Front Office, Guest Experience, Housekeeping, Engineering, F&B, Security, and other departments to ensure smooth operations.

• Ensure all team members maintain professional grooming, communication, and guest interaction standards.

• Handle guest complaints, incidents, and service recovery related to entertainment and recreational operations professionally and efficiently.

• Ensure proper maintenance and cleanliness of entertainment facilities and equipment.

• Promote hotel activities, entertainment programs, and recreational experiences to maximize guest participation.

• Support social media and promotional activities related to entertainment programs when required.

• Prepare operational reports, activity follow-ups, attendance records, and shift handovers.

• Support emergency situations and operational incidents according to hotel procedures.

• Perform additional duties assigned by the Entertainment Manager or Hotel Management.

4. ECONOMIC-FINANCIAL

• Support cost control and efficient use of operational materials and entertainment resources.

• Monitor the proper use and maintenance of entertainment and recreational equipment.

• Promote guest participation in revenue-generating activities and experiences when applicable.

• Support inventory control for activity supplies, Kids Club materials, and recreational equipment.

• Assist in monitoring operational efficiency and departmental performance indicators.

5. HUMAN RESOURCES

• Support training, coaching, and development of Entertainment Attendants, Kids Club teams, and recreational staff.

• Conduct daily briefings and operational updates for the team.

• Ensure team compliance with operational procedures, grooming standards, and safety policies.

• Support scheduling, attendance control, and shift coordination according to operational needs.

• Participate in onboarding and integration of new employees.

• Promote teamwork, motivation, creativity, and positive working relationships within the department.

• Participate actively in departmental meetings and training sessions.

• Support employee engagement and wellness initiatives.

6. CUSTOMER EXPERIENCE

• Ensure all entertainment and recreational experiences align with the hotel’s brand philosophy and guest experience standards.

• Create engaging, fun, safe, and memorable experiences for guests of all ages.

• Promote proactive guest engagement and personalized interaction during activities and events.

• Monitor guest satisfaction and feedback related to entertainment, Kids Club, and recreational services.

• Support service recovery procedures and ensure professional handling of guest concerns.

• Ensure all guest interactions reflect professionalism, warmth, and hospitality excellence.

• Promote family-friendly experiences and emotional connection with guests.

• Support the achievement of Voice of the Customer (VOC) and guest satisfaction goals.

7. HEALTHY WORKPLACE

• Ensure compliance with Occupational Health and Safety procedures during all entertainment and recreational activities.

• Be knowledgeable of the hotel’s emergency and evacuation procedures.

• Support risk prevention and safety monitoring within entertainment areas, Kids Club, pool, and recreational facilities.

• Ensure proper implementation of child safety procedures and recreational safety standards.

• Verify the correct use and maintenance of activity and safety equipment.

• Promote a safe and healthy environment for guests and employee

Môi trường làm việc chuyên nghiệp, quốc tế với cơ hội học hỏi và phát triển cùng đội ngũ giàu kinh nghiệm.

Competitive salary package, aligned with experience and performance.

Mức lương cạnh tranh, phù hợp với năng lực và hiệu quả công việc.

Service Charge (SVC) guaranteed at a minimum of VND 1,500,000/month during the pre-opening phase.

Đảm bảo Service Charge (SVC) tối thiểu 1.500.000 VNĐ/tháng trong giai đoạn pre-opening.

Working schedule: 5 days per week, 9 hours per day.

Thời gian làm việc: 5 ngày/tuần, 9 tiếng/ngày.

100% salary during probation period.

Nhận 100% lương trong thời gian thử việc.

Full statutory insurance contribution based on 100% salary.

Đóng bảo hiểm đầy đủ trên 100% mức lương theo quy định.

Accommodation allowance provided for associates from outside Khánh Hòa province (subject to position level).

Hỗ trợ chi phí nhà ở đối với nhân sự ngoài tỉnh Khánh Hòa (tùy theo cấp bậc).

Transportation allowance provided based on the distance between residence and workplace (subject to position level).

Hỗ trợ chi phí xăng xe dựa trên khoảng cách từ nơi ở đến nơi làm việc (tùy theo cấp bậc).

Comprehensive benefits including social insurance, health insurance, unemployment insurance, and annual health check.

Chế độ phúc lợi đầy đủ: BHXH, BHYT, BHTN và khám sức khỏe định kỳ.

High-quality staff meals provided.

Cung cấp bữa ăn chất lượng cho nhân viên.

Clear career development path with training and development opportunities.

Lộ trình phát triển nghề nghiệp rõ ràng, cơ hội đào tạo và nâng cao kỹ năng.

Dynamic, supportive, and collaborative working culture.

Môi trường làm việc năng động, hỗ trợ và gắn kết.

* Relevant experience in a similar position within hotels, resorts, or service environments.

Có kinh nghiệm làm việc ở vị trí tương đương trong khách sạn, resort hoặc môi trường dịch vụ.

* Pre-opening experience is preferred.

Có kinh nghiệm pre-opening là một lợi thế.

* Basic knowledge of professional working standards and operational processes.

Có kiến thức cơ bản về tiêu chuẩn làm việc chuyên nghiệp và quy trình vận hành.

* Ability to organize work, support team operations, and work effectively under pressure.

Có khả năng sắp xếp công việc, hỗ trợ vận hành và làm việc hiệu quả dưới áp lực.

* Good communication and teamwork skills.

Kỹ năng giao tiếp và làm việc nhóm tốt.

* Responsible, proactive, and positive working attitude.

Có tinh thần trách nhiệm, chủ động và thái độ làm việc tích cực.

* Willing to learn, adapt, and contribute to team development.

Sẵn sàng học hỏi, thích nghi và đóng góp vào sự phát triển của đội ngũ.

* Good health and ability to work in a dynamic environment.

Sức khỏe tốt, có khả năng làm việc trong môi trường năng động.

* Relevant educational background.

Có bằng cấp liên quan.

Well-prepared, clear, and professional applications are highly appreciated.

Ưu tiên các hồ sơ được trình bày chuyên nghiệp, rõ ràng và đầy đủ thông tin.

Please clearly state the position applied for in the email subject or on the application.

Vui lòng ghi rõ vị trí ứng tuyển trong tiêu đề email hoặc trên hồ sơ.

Applications can be submitted directly to the Human Resources Department at Meliá Aurea Nha Trang, or via email / phone: [mant.recruitment(a còng)meli*****] / [+84 *********].

Ứng viên có thể nộp hồ sơ trực tiếp tại Phòng Nhân sự Meliá Aurea Nha Trang hoặc gửi qua email / số điện thoại: [mant.recruitment(a còng)meli*****] / [+84 *********].

We look forward to welcoming talented candidates to join our team.

Chúng tôi rất mong được chào đón các ứng viên tài năng gia nhập đội ngũ.