IT Officer

• Provide daily IT support and troubleshooting for hotel colleagues and departments.

• Install, configure and maintain computers, printers, telephones, network equipment and other IT devices.

• Monitor and maintain hotel network, Wi-Fi and basic IT infrastructure.

• Support hotel systems including PMS, POS, CCTV, telephone and other operational systems.

• Manage user accounts, passwords, system access and basic IT security requirements.

• Respond to IT incidents and requests in a timely and professional manner.

• Maintain IT equipment inventory, software licenses and technical documentation.

• Assist with system updates, maintenance, testing and troubleshooting.

• Coordinate with external IT vendors and service providers when required.

• Provide IT support for meetings, events and daily hotel operations.

• Support the installation and testing of IT systems and equipment during the pre-opening phase.

• Follow IHG IT standards, information security policies and company procedures.

• Maintain a high level of confidentiality when handling company and employee information.

• Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

• Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

• Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts' international standards, with excellent career development opportunities.

• Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

• Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.

• Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.

• Minimum 1–2 years of IT support experience, preferably in the hospitality industry.

• Good knowledge of computer hardware, software, networking and troubleshooting.

• Experience with hotel IT systems is an advantage.

• Good communication and customer service skills.

• Basic English communication skills.

• Strong problem-solving skills, attention to detail and willingness to learn.

• Proactive, responsible and able to work effectively in a fast-paced pre-opening environment.

Copies of relevant certificates or qualifications (if any).

Additional documents will be required upon successful employment.