[NOVOTEL PHU QUOC RESORT] Night Duty Manager - Quản lý Trực ca đêm

Front Office Operation
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel
Team Management
• Provide department orientation and training of the hotel service standards, procedures and programs
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Motivate and provides a work environment which brings out the best in team members
Other Responsibilities
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel.

• 100% salary and 100% service charge during the probation period.
• Full Social, Health, and Unemployment Insurance contributions right from the probation period.
• Public holiday bonuses, birthday gifts, and compassionate/sick leave allowances.
• Monthly Gasoline Allowance.
• Housing Allowance or free accommodation at Heartist House.
• 03 complimentary meals per day at the staff cafeteria.
• Special employee discounts on services at the Resort and all Accor hotels worldwide.
• Access to professional training programs led by the management team.
• International and professional working environment.
• Engaging team activities: Birthdays, Year-End Party, Football/Volleyball clubs, etc.
• Other benefits in accordance with the Resort's policies.