Front Office Manager - Viêng Chăn, Lào

• During their duty the Front Office Manager is expected to lead by example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk and Bell Services.

• Maintain a high standard of customer relations/customer service within Front Office

• Ensure Front Office operate with a sales attitude, and all personnel are aware of sales opportunities within the hotel which will assist with the maximization of revenue

• Respond immediately to any problem in the service.

• Inspect whether employees are prepared for work.

• Plan and inspect special events in the department to ensure success.

• Establish plans and strategies to meet revenue goals.

• Regulate customer management and profit statistics.

• Examine and maintain various reports such as business revenues.

• Regulate and manage the expenditure in the department.

• Superintend necessary training and meetings and keep a record so as to maintain the highest quality of service and keep employees informed of their surrounding environment.

BENEFITS

- Competitive salary package.

- Service charge and performance incentives.

- Training and career development opportunities.

- Professional and multicultural working environment.

- Accommodation and duty meals provided for eligible positions.

- Only shortlisted candidates will be contacted.

- Join us and be part of an exciting pre-opening journey where care, comfort, culture and craftsmanship come together to create memorable guest experiences.

- Previous experience in a similar role within hotels or hospitality establishments is preferred.

- Good communication and interpersonal skills.

- Positive attitude, service mindset and team spirit.

- Ability to communicate in English is an advantage.

- Pre-opening experience will be highly valued.