Food & Beverage Attendant

The F&B Attendant delivers warm, attentive, and personalized service, creating memorable dining experiences through presence, care, and pride in execution. This role is focused on being fully present with the guest during service while preparing and executing service standards with discipline and consistency. Every interaction should contribute to moments that Make Special Happen.

Responsibilities

Guest Experience and Service

• Welcome and acknowledge every guest warmly; no guest is passed without recognition

• Greet guests upon arrival and escort them confidently to their table

• Remain attentive and present with guests throughout service, ensuring comfort and responsiveness

• Anticipate guest needs through observation and listening rather than waiting to be asked

• Take ownership of guest requests and concerns and actively seek solutions when needed Remember guest names and preferences whenever possible to extend personalized service

• Thank guests sincerely upon departure, ensuring a positive and lasting final impression

Operational Readiness and Service Standards

• Perform opening and closing side duties as assigned; ensure tables, side stations, and service areas are set according to established standards prior to service

• Check table settings, cleanliness, and workstation preparation before the start of operation

• Deliver food and beverage service in accordance with departmental standards and procedures

• Pick up and serve food and beverage orders promptly once ready, ensuring correct presentation and appropriate temperature

• Ensure all food and beverage items are served according to service standards

• Apply hotel food safety and hygiene standards at all times in accordance with HACCP requirements

Use of Systems and Tools

• Use approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate orders, clear communication, and personalized guest experiences

Working Together

• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and deliver a seamless guest experience

Professional Standards

• Arrive punctually for every shift, prepared and ready to deliver exceptional guest experiences

• Maintain a polished appearance, confident posture, and professional demeanor throughout service

• Participate actively in daily briefings and training sessions to strengthen consistency, confidence, and guest engagement

• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues

Other Responsibilities

• Attend all briefings, meetings, and trainings as assigned

• Report for duty on time, wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

• Competitive salary package with service charge/ Mức thu nhập cạnh tranh cùng phí phục vụ hấp dẫn
• Full salary and service charge during probation/ Hưởng 100% lương và phí phục vụ trong thời gian thử việc
• Thoughtfully designed benefits supporting your wellbeing and growth/ Chính sách phúc lợi toàn diện, quan tâm đến sức khỏe và sự phát triển của nhân viên
• 2 days off per week/ 02 ngày nghỉ mỗi tuần
• Social insurance in accordance with the law/ Tham gia đầy đủ các chế độ bảo hiểm theo quy định
• Attractive gifts for public holidays and special occasions/ Quà tặng hấp dẫn vào các dịp lễ, Tết và sự kiện đặc biệt
• Annual Summer Outing/ Chương trình nghỉ mát hè thường niên
• Daily meals provided at the Staff Cafeteria/ Bữa ăn hằng ngày tại căng tin nhân viên
• A chance to grow your career in a luxury, world-class environment/ Cơ hội phát triển sự nghiệp trong môi trường khách sạn hạng sang đẳng cấp quốc tế
• Learning & Development opportunities within Accor Group/ Cơ hội học tập và phát triển nghề nghiệp trong hệ thống Accor
• Global career mobility opportunities/ Cơ hội phát triển và luân chuyển nghề nghiệp trên toàn cầu
• Professional and inspiring working environment/ Môi trường làm việc chuyên nghiệp và truyền cảm hứng
• Recognition culture & employee engagement activities/ Văn hóa ghi nhận thành tích và các hoạt động gắn kết nhân viên

Knowledge and Experience

• University, college, or vocational education preferred

• Previous Food and Beverage or guest-facing experience is an advantage

• English is used daily in the workplace to support communication with an international and diverse five-star hotel clientele; proficiency is considered an asset

• Familiarity with hospitality systems such as the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System is an advantage; training will be provided

Competencies

• Warm, confident, and professional communication style

• Strong guest focus with attention to detail

• Ability to remain calm and present during service

• Collaborative mindset and shared ownership of the guest experience

• Professional appearance and pride in service execution