QCI Manager

• Lead the implementation and monitoring of hotel quality standards, brand standards and operational procedures.

• Conduct regular quality audits and inspections across all hotel departments and identify areas requiring improvement.

• Monitor guest feedback, satisfaction scores, online reviews and service recovery trends to identify opportunities for improvement.

• Work closely with department heads to develop and implement corrective and preventive action plans.

• Track quality improvement initiatives and ensure agreed actions are completed within the required timeline.

• Support departments in establishing and maintaining effective SOPs, checklists and quality control processes.

• Analyze quality-related data and prepare regular reports and recommendations for the General Manager and Executive Committee.

• Coordinate internal quality assessments, brand audits and other relevant inspections.

• Facilitate quality and service excellence training and awareness programs for colleagues.

• Promote a strong culture of guest-centric service, operational excellence and continuous improvement.

• Ensure compliance with IHG brand standards, hotel policies, health and safety requirements and applicable regulations.

• Work collaboratively with Operations, People & Culture and other departments to improve overall guest and colleague experience.

• Support pre-opening quality readiness, including SOP implementation, operational testing, mock audits and readiness assessments.

• Perform other duties and responsibilities as assigned by the General Manager.

• Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

• Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

• Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts' international standards, with excellent career development opportunities.

• Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

• Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.

• Bachelor’s degree in Hospitality Management, Business Administration, Quality Management or a related field.

• Minimum 3–5 years of experience in hotel operations, quality assurance, guest experience or a similar role, preferably in an international hotel environment.

• Strong knowledge of hotel operations, service standards and quality management principles.

• Experience with hotel quality audits, guest feedback analysis and continuous improvement programs.

• Strong analytical, organizational and problem-solving skills.

• Excellent communication, facilitation and interpersonal skills.

• Strong attention to detail and ability to influence cross-functional teams.

• Good command of English and Vietnamese.

• Proficiency in Microsoft Office and relevant hotel systems.

Copy of Citizen Identity Card (ID).

Copies of relevant certificates or qualifications (if any).

Additional documents will be required upon successful employment.