Front Office Supervisor

• ​Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• ​Assist in conducting training for all Front Office employees.
• ​Direct daily front office operations.
• ​Greet and escort Very Important Guests (VIP's) and attend to their special needs as appropriate.
• ​Attend to credit problems.
• ​Ensure efficient and courteous porter service.
• ​Supervise front cashiers and help out with accounting problems.
• ​Patrol and inspect public areas during evenings to make sure everything is in order.
• Control hotel duty keys and floats whilst on duty.
• ​Supervise and support of the Front Office team.
• ​Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorized by appropriate department head.
• ​Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• ​Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• ​Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• ​Implement training programs for all employees, conduct induction and skills training.
• ​Perform any other duties as directed by the Front Office Manager.
• Control hotel duty keys and floats whilst on duty.
• ​Supervise and support of the Front Office team.
• ​Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorized by appropriate department head.
• ​Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• ​Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• ​Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• ​Implement training programs for all employees, conduct induction and skills training.
• ​Perform any other duties as directed by the Front Office Manager.

• ​Provide department orientation and training of the hotel service standards, procedures and programs.
• ​Constantly monitor team members' appearance, attitude and degree of professionalism.
• ​Motivate and provides a work environment which brings out the best in team members.

• Join the pre-opening team of two brand-new hotels
• Pre-opening experience
• Career development & training
• Pre-opening allowance
• Island allowance
• Staff accommodation
• Preopening meal allowance
• Health insurance
• Accor career opportunities
• Working 5 days per week, 2 days off per week
• Other benefit

• Relevant educational background, vocational training, academic degree, or professional
• qualification applicable to the position and commensurate with the position level
• Relevant experience in a similar position and/or within a similar scale of operation, commensurate
• with the position level.
• Good knowledge of relevant SOPs, operational standards, health & safety requirements, and
• workplace regulations.
• Good communication, teamwork, problem-solving, and adaptability skills.
• Strong commitment to service excellence and professional standards.
• Ability to work effectively in a fast-paced hospitality environment.
• Relevant professional certifications and English proficiency are advantages, depending on the
• position.

Address: Hon Thom Quarter, An Thoi, Phu Quoc Special Zone, An Giang Province, Vietnam.

Hãy cùng chúng tôi kiến tạo những trải nghiệm nghỉ dưỡng khác biệt, đưa TRIBE lần đầu tiên có mặt tại Việt Nam - và Ibis Styles đến với một trong những điểm đến nghỉ dưỡng mới đầy tiềm năng tại Phú Quốc.

Địa chỉ: Khu phố Hòn Thơm An Thới, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam

Please submit your resume via Email: HC675HR(at sign)accor.***