Guest Service Agent

• Assist guests with check in and checkout, as well as other cashiering duties.
• ​Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary.
• ​Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
• ​Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival.
• ​Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• ​Update and maintain repeat guest history system.
• ​Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
• ​Handle guests’ complaints and comments tactfully and efficiently.
• ​Handling guests’ mails, messages, and answering of phone calls.
• ​Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
• ​Be vigilant in regard to in-house credit matters and act upon any discrepancies.
• ​Alert Security or Duty Manager of suspicious looking person(s) / articles.

• Join the pre-opening team of two brand-new hotels
• Pre-opening experience
• Career development & training
• Pre-opening allowance
• Island allowance
• Staff accommodation
• Preopening meal allowance
• Health insurance
• Accor career opportunities
• Working 5 days per week, 2 days off per week
• Other benefit

• Relevant educational background, vocational training, academic degree, or professional
• qualification applicable to the position and commensurate with the position level
• Relevant experience in a similar position and/or within a similar scale of operation, commensurate
• with the position level.
• Good knowledge of relevant SOPs, operational standards, health & safety requirements, and
• workplace regulations.
• Good communication, teamwork, problem-solving, and adaptability skills.
• Strong commitment to service excellence and professional standards.
• Ability to work effectively in a fast-paced hospitality environment.
• Relevant professional certifications and English proficiency are advantages, depending on the
• position.

Address: Hon Thom Quarter, An Thoi, Phu Quoc Special Zone, An Giang Province, Vietnam.

Hãy cùng chúng tôi kiến tạo những trải nghiệm nghỉ dưỡng khác biệt, đưa TRIBE lần đầu tiên có mặt tại Việt Nam - và Ibis Styles đến với một trong những điểm đến nghỉ dưỡng mới đầy tiềm năng tại Phú Quốc.

Địa chỉ: Khu phố Hòn Thơm An Thới, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam

Please submit your resume via Email: HC675HR(at sign)accor.***