Cluster Assistant Front Office Manager

• ​Ensure that guests are welcomed warmly and checked in/out efficiently and professionally.
• ​Resolve guest complaints and concerns in a timely, professional, and courteous manner to enhance guest satisfaction.
• ​Monitor and maintain guest service standards, ensuring that staff provides exceptional service.
• ​Handle VIP guests, special requests, and ensure their needs are met promptly.
• ​Conduct regular follow-up with guests to ensure satisfaction and resolve any issues.
• ​Oversee the smooth operation of the front office on a daily basis, ensuring timely and accurate check-in and check-out procedures.
• ​Ensure accurate guest billing, including room charges, taxes, and any additional services, and verify the correct handling of financial transactions.
• ​Coordinate with housekeeping, maintenance, and other departments to meet guest needs and ensure timely room availability.
• ​Assist in monitoring the room availability, occupancy levels, and revenue management.
• Implement and enforce hotel policies, including safety, security, and emergency procedures.
• ​Maintain and update guest profiles, including preferences, special requests, and loyalty program details.
• ​Ensure the proper handling of phone calls, emails, and inquiries made to the front desk.
• ​Ensure compliance with all financial policies and internal controls regarding cash handling, credit card transactions, and billing.
• ​Maintain emergency procedures, including evacuations, first aid, and fire drills, in coordination with hotel management.
• ​Perform any other duties as directed by the Front Office Manager.

• Provide department orientation and training of the hotel service standards, procedures and programs.
• ​Constantly monitor team members’ appearance, attitude and degree of professionalism.
• ​Motivate and provides a work environment which brings out the best in team members.
• ​Assist in scheduling staff shifts, ensuring the front desk is adequately staffed during peak hours.
• ​Conduct performance reviews for front office team members and provide feedback to improve their skills and performance.
• ​Conduct regular staff meetings to keep team members informed about hotel operations, policies, and guest service initiatives.

• Join the pre-opening team of two brand-new hotels
• Pre-opening experience
• Career development & training
• Pre-opening allowance
• Island allowance
• Staff accommodation
• Preopening meal allowance
• Health insurance
• Accor career opportunities
• Working 5 days per week, 2 days off per week
• Other benefit

• Relevant educational background, vocational training, academic degree, or professional
• qualification applicable to the position and commensurate with the position level
• Relevant experience in a similar position and/or within a similar scale of operation, commensurate
• with the position level.
• Good knowledge of relevant SOPs, operational standards, health & safety requirements, and
• workplace regulations.
• Good communication, teamwork, problem-solving, and adaptability skills.
• Strong commitment to service excellence and professional standards.
• Ability to work effectively in a fast-paced hospitality environment.
• Relevant professional certifications and English proficiency are advantages, depending on the
• position.

Address: Hon Thom Quarter, An Thoi, Phu Quoc Special Zone, An Giang Province, Vietnam.

Hãy cùng chúng tôi kiến tạo những trải nghiệm nghỉ dưỡng khác biệt, đưa TRIBE lần đầu tiên có mặt tại Việt Nam - và Ibis Styles đến với một trong những điểm đến nghỉ dưỡng mới đầy tiềm năng tại Phú Quốc.

Địa chỉ: Khu phố Hòn Thơm An Thới, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam

Please submit your resume via Email: HC675HR(at sign)accor.***