Reservations Clerk

• ​Respond to enquiries about hotel products and services by telephone, fax, and email according to standard guidelines.
• ​Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets, and hotel services/features to promote its products and services.
• ​Understand Revenue management strategies, up-sell, and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• ​Determine guest needs and quote the appropriate room and rate as per requirements.
• ​Input booking information into the Reservation System.
• ​Process amendments, cancellations, no-shows to reservations such as extensions, early departures, etc.
• ​Arrange accommodation and activities for leisure, corporate & wholesaler’s guests.
• ​Record special billing arrangements for groups and conventions.
• ​Record all special requests into PMS, ensuring to avoid any miscommunication.
• ​Coordinate and communicate with all other departments to ensure a smooth operation.
• ​Follow up payment as COD, process prepayments.

• ​File and organize departmental documents, maintain stationery and office supplies for the department.
• ​Prepare monthly staff attendance report for Payroll processing.
• ​Perform duties and responsibilities in a confidential manner when applicable.
• ​Report any equipment failures/problems & repair requests to Maintenance Department.

• Join the pre-opening team of two brand-new hotels
• Pre-opening experience
• Career development & training
• Pre-opening allowance
• Island allowance
• Staff accommodation
• Preopening meal allowance
• Health insurance
• Accor career opportunities
• Working 5 days per week, 2 days off per week
• Other benefit

• Relevant educational background, vocational training, academic degree, or professional
• qualification applicable to the position and commensurate with the position level
• Relevant experience in a similar position and/or within a similar scale of operation, commensurate
• with the position level.
• Good knowledge of relevant SOPs, operational standards, health & safety requirements, and
• workplace regulations.
• Good communication, teamwork, problem-solving, and adaptability skills.
• Strong commitment to service excellence and professional standards.
• Ability to work effectively in a fast-paced hospitality environment.
• Relevant professional certifications and English proficiency are advantages, depending on the
• position.

Address: Hon Thom Quarter, An Thoi, Phu Quoc Special Zone, An Giang Province, Vietnam.

Hãy cùng chúng tôi kiến tạo những trải nghiệm nghỉ dưỡng khác biệt, đưa TRIBE lần đầu tiên có mặt tại Việt Nam - và Ibis Styles đến với một trong những điểm đến nghỉ dưỡng mới đầy tiềm năng tại Phú Quốc.

Địa chỉ: Khu phố Hòn Thơm An Thới, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam

Please submit your resume via Email: HC675HR(at sign)accor.***