People & Culture Manager / Quản Lý Nhân Tài & Văn Hóa

Participates in the development of human resource strategies which are aligned with overall objectives for the hotel

• Assists with the development and implementation of human resource strategies for the department
• Monitors status regularly and adjusts strategies as appropriate
• Assists with the development and implementation of training plans which are aligned with the hotels strategies

Creates a work environment aligned with RHG's and the hotel brand’s culture by conducting management skills training on a regular basis

• Conducts management skills training and follows-up with participants to assess utilization of new skills
• Maximizes personal and professional productivity
• Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

Fills positions with qualified candidates on a timely basis

• Builds and maintains relationships with potential labor sources
• Works with managers to identify position requirements
• Recruits candidates that demonstrate a good fit with the Carlson/hotel brand culture
• Encourages employees to explore new roles within the hotel through personal/professional development

Supports the administration of human resources and benefits issues and ensures adherence to employment related laws

• Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.
• Maintains all employment records in accordance with the law
• Provides Payroll and Benefits with required information for accurate and timely processing of employee information
• Work with the Director of Human Resources to coordinate the hotel’s response to legal claims regarding the employment relationships

Develops and implements strategies and practices which support employee engagement

• Coaches managers on effective ways to motivate employees and maximize employee engagement
• Counsels managers and employees on communicating and reinforcing performance expectations and addressing and resolving employment related issues
• Encourages recognition of employee’ contribution by coordinating a hotel-wide recognition programs

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

• Keep General Manager promptly and fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
• Abide by all Brand rules and regulations
• Adhere to all Brand policies and procedures
• Actively support and promote Workplace Health and Safety within the work environment
• Perform any other reasonable duties as directed by the General Manager or his/her designate

• Competitive Salary & Benefits
• International and ideal working environment & professional training managed by Radisson Hotel Group
• Very competitive allowances for transportation, meals, accommodation, on-boarding and annual home visit.
• Personal Accident & Medical care 24/7 besides of Insurance by law, applied since first day of employment
• 14 days of Annual Leave per year
• Birthday gift and internal events for special occasion and Public Holidays
• Employee Rate for room and F&B service

• Minimum of five years progressive human resources experience
• Bachelors degree in hospitality or human resources is preferred
• Prior work experience in a union environment including negotiation and local and regional rules
• Collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to resolve conflicts with supervisors and employees

Ứng viên quan tâm vui lòng gửi CV về Hoteljob hoặc về email: recruitment.phuquoc.blu(a còng)radi********

Radisson Blu Resort Phu Quoc

Bai Dai Area, Ganh Dau, Phu Quoc, An Giang.