Hai Phong - Wink Hai Phong Centre | Wink Guide FO (Nhân viên Lễ tân)

Under the general guidance and supervision of the Director of Wink Experience and Area Operations Manager, and with the limits established Wink management office, hotel SOPs, policies and procedures, Wink guide is responsible for ensuring service delivery is at its best and standards of the Wink space operations are met in accordance to the company’s established Wink Hotels standards.

Wink guide reports directly to Wink Experience Manager and needs to proactively provide cross – functional duty and support to F&B team when necessary.

- Active, balance and professional working environment

- Fun and playful internal activities

- Meal allowance

- Uniform

- Full social insurance on basic salary

Guest Engagement

• Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non-expressed preferences

• Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork

• Taking initiative and proactive approaches when handling guest preferences, requests and concerns

• Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests

• Ensuring that functions achieve or exceed guests’ expectations

• Extending professionalism and courtesy to guests at all times and displaying the brand values of the company

• Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns

Team Engagement

• Learning and understanding all goals and results with the FOH and BOH team members

• Promoting teamwork and morale among all departments and members at all levels and functions

• Performing by example while demonstrating self-confidence, energy, enthusiasm and humility

• Identifying and recognizing outstanding individual and team performance on a continuous basis through non-traditional and genuinely encouraging reward and recognition programs

• Assisting Wink Experience Managers and Wink M Headquarters in meeting and exceeding company goals

• Ensuring that the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required

• Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements

• Proactively collaborate with F&B team for full support and taking action as required

1. Sơ yếu lý lịch/Original Resume

2. Giấy xác nhận hạnh kiểm/Police Record

3. CCCD, Hộ chiếu/ ID Card, Passort

4. Bằng cấp, chứng chỉ/ Educational Certifications

5. Giấy khám sức khỏe/Medical Examination Certificate

(Nhân viên bếp và nhà hàng cần có xét nghiệm liên quan trực tiếp đến chế biên thực phẩm/FB employees must take a required examination about direct process interaction with food)

6. Thông tin đăng ký người phụ thuộc/ Dependant Documents

7. Ảnh 3*4/ ID Picture Ảnh gần nhất 3*4/ Recent photos (3*4)