URGENT_FRONT OFFICE SUPERVISOR

Job Summary:

The Front Office Supervisor is responsible for supporting the Front Office Manager in overseeing daily front office operations and ensuring a smooth, efficient, and personalized guest experience.

Key Responsibilities:

- Supervise and coordinate the daily operations of the Front Office, including reception, check-in, check-out, guest services, and cashiering activities.

- Ensure all guests receive warm, professional, and personalized service throughout their stay.

- Monitor guest arrivals, departures, VIP guests, special requests, and room assignments.

- Support the team in handling guest inquiries, requests, feedback, and complaints in a timely and professional manner.

- Ensure accurate and efficient check-in and check-out procedures.

- Monitor room status and coordinate closely with Housekeeping and other departments to ensure room readiness.

- Ensure compliance with hotel policies, operating procedures, and service standards.

- Conduct daily briefings and effectively communicate operational information to Front Office team members.

Supervise, coach, and provide on-the-job training to Front Office staff.

- Monitor team performance, attendance, grooming, and professional standards.

- Assist the Front Office Manager with scheduling, manpower planning, and daily operational reports.

- Coordinate with other departments to resolve operational issues and enhance the overall guest experience.

- Assist in emergency situations and ensure proper procedures are followed.

- Identify opportunities to improve Front Office operations and guest satisfaction.

- Perform other duties and responsibilities as assigned by the Front Office Manager or General Manager.

• Professional & Luxury Working Environment: Opportunity to work and develop your career in a luxurious and professional resort environment, where you will experience and uphold high standards of service.

• Professional Development & Career Advancement: Receive ongoing training to enhance your professional knowledge and skills, with clear opportunities for career growth and advancement.

• Supportive & Collaborative Team Culture: Work in a close-knit and friendly team where every team member is encouraged to maximize their potential and receives support from colleagues.

- Diploma or Bachelor's degree in Hotel Management, Hospitality, Tourism, or a related field.

- Minimum 2 years of experience in Front Office operations, preferably with experience in a supervisory role.

- Strong knowledge of Front Office operations, hotel procedures, and guest service standards.

- Strong communication, interpersonal, and problem-solving skills.

- Ability to handle guest complaints and challenging situations professionally.

- Strong leadership skills with the ability to motivate and supervise a team.

- Well-organized, detail-oriented, and able to work effectively under pressure.

- Flexible to work shifts, weekends, public holidays, and according to business requirements.

- Pre-opening hospitality experience is an advantage.