Reservation Supervisor/ Giám sát Đặt phòng

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

• 2-month probation period with 100% salary and full-service charge
• 5 working days per week as regulated
• 2 days off per week
• Social Insurance participation upon signing the official Labor Contract
• Uniform and meal during shift provided by the Hotel
• Employee preferential rates when using hotel services
• Creative and friendly work environment
• Domestic and international training courses
• 12 days annual leaves
• Periodic health checks

• Minimum 1 year of experience in Reservation or Sales and 6 months in team leader roles.
• Good at English for phone and email communication.
• Proficient in basic Microsoft Office skills.
• Ability to work under high pressure
• Ability to work effectively and contribute in a team development 
• Demonstrates self-motivation and a proactive attitude 
• Well-presented and professionally groomed at all times

HR Department Contact:

0962****** (Ms. Hằng)