Front Office Coordinator

• Assist operation team with all the jobs related to guest service.
• Support Front Office teams with various administrative tasks.
• Follow up the departmental roster and Cadena system, control the records of pending days, over times of each team member.
• Prepare collaborative contract and follow up with service acceptance agreement for any outside service which is required by Manager.
• Prepare month-end reports that are required from the General Manager.
• Maintain departmental files and records of inventory every month.
• Follow up the departmental inventory and raise the order on Birchstreet with approval from the Front Office Manager.
• Assist Culturist team for airport pick-up when required.
• Follow up and facilitate the departmental training and general trainings from HR.
• Stay up to date with daily memo to co-ordinate with relative parties to ensure for smooth operation.
• Keep track of amenities orders and report to FOM on monthly basis.
• Prepare and submit monthly departmental meeting minutes.
• Ensure all equipment of the department is kept clean and in good working condition.

• Work in a professional luxury hotel environment, at the only city hotel and one of just two hotels in Vietnam awarded the Forbes Travel Guide 5-Star Rating 2026 – the most prestigious authority in the international hospitality and tourism industry.
• Attractive long-service bonus scheme for employees with a minimum of three years’ tenure, separate from the 13th-month salary.
• Career development opportunities with a hotel group ranked Best in the World, as voted by the prestigious Travel + Leisure magazine.
• Enjoy an attractive service charge, consistently ranked Top 5 in Hanoi.
• Competitive and attractive compensation and benefits, including 100% salary during the probation period.
• Comprehensive protection policies under Suncare Insurance, along with continuous talent development programmes by Sun Hospitality Group – ranked Top 3 Best Companies to Work for in Vietnam in the Tourism, Culinary, and Hospitality sector.
• And many other competitive benefits and privileges.

Qualification

• Diploma of college or university preferably in Hotel/Hospitality Management

Work Experience

• 1 years’ experience working in Front Office department in hotels/resorts
• Experience with guest service is a plus

• Very good command in spoken and written English
• Competent computing skills (e.g. Microsoft Office)
• Details-oriented and efficient
• Organized with the ability of multi-task

Attach CV in English with photo