Hostess

Responsibilities

Guest Experience and Service

• Welcome and acknowledge every guest warmly with eye contact and recognition

• Create a calm and welcoming first impression through clear and confident communication

• Escort guests to their tables with care, ensuring comfort and awareness of the dining room environment

• Manage guest expectations thoughtfully during busy periods

• Thank guests sincerely upon departure, ensuring a warm and lasting final impression

• Operational Readiness and Service Standards

• Prepare the host stand and entrance area prior to service to ensure readiness and organization

• Manage reservations accurately by phone and in person, recording guest preferences and special requests

• Communicate reservation and seating information clearly to service and kitchen teams

• Maintain awareness of outlet offerings, menus, and hotel services to support the guest experience

Use of Systems and Tools

• Use approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate orders, clear communication, and personalized guest experiences

Working Together

• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and deliver a seamless guest experience

• Professional Standards

• Arrive punctually for every shift, prepared and ready to deliver exceptional guest experiences

• Maintain a polished appearance, confident posture, and professional demeanor throughout service

• Participate actively in daily briefings and training sessions to strengthen consistency, confidence, and guest engagement

• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues

Other Responsibilities

• Attend all briefings, meetings, and trainings as assigned

• Report for duty on time, wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

• Competitive salary package with service charge/ Mức thu nhập cạnh tranh cùng phí phục vụ hấp dẫn
• Full salary and service charge during probation/ Hưởng 100% lương và phí phục vụ trong thời gian thử việc
• Thoughtfully designed benefits supporting your wellbeing and growth/ Chính sách phúc lợi toàn diện, quan tâm đến sức khỏe và sự phát triển của nhân viên
• 2 days off per week/ 02 ngày nghỉ mỗi tuần
• Social insurance in accordance with the law/ Tham gia đầy đủ các chế độ bảo hiểm theo quy định
• Attractive gifts for public holidays and special occasions/ Quà tặng hấp dẫn vào các dịp lễ, Tết và sự kiện đặc biệt
• Annual Summer Outing/ Chương trình nghỉ mát hè thường niên
• Daily meals provided at the Staff Cafeteria/ Bữa ăn hằng ngày tại căng tin nhân viên
• A chance to grow your career in a luxury, world-class environment/ Cơ hội phát triển sự nghiệp trong môi trường khách sạn hạng sang đẳng cấp quốc tế
• Learning & Development opportunities within Accor Group/ Cơ hội học tập và phát triển nghề nghiệp trong hệ thống Accor
• Global career mobility opportunities/ Cơ hội phát triển và luân chuyển nghề nghiệp trên toàn cầu
• Professional and inspiring working environment/ Môi trường làm việc chuyên nghiệp và truyền cảm hứng
• Recognition culture & employee engagement activities/ Văn hóa ghi nhận thành tích và các hoạt động gắn kết nhân viên

Competencies
• Warm, confident, and professional communication style
• Strong guest focus with attention to detail
• Ability to remain calm and present during service
• Collaborative mindset and shared ownership of the guest experience
• Professional appearance and pride in service execution