Security & Risk Manager 

People

Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.

Perform leadership training for all senior security personnel

Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures

Maintain good communication and work relationships in all areas of the hotel

Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security

Training and development of supervisors and associates within the department towards the promise of “Room to Grow”.

Plan, deliver and facilitate regular staff awareness training

Financial

Works with Human Resources on manpower planning and management needs

Effective control over valet parking to ensure minimal costs.

Minimize payroll costing by effective staff control and hiring processes.

Responsible for budgeting for the department.

Effective utilization of outsourcing to ensure payroll costs is minimized.

Compile and distribute security reports to relevant departments.

Guest experience

Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.

Ensure highest level of guest satisfaction by providing quality guest services.

Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms

Prepare incident reports and ensure all allegations are properly followed up

Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities

Be fully conversant of company terrorist procedures and convey to staff

Responsible for management of key control within all departments

Rendering First-Aid to guests and employees as required by internal guidelines.

Ensure all incidents are documented as required by internal guidelines.

Responsible Business

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.

Ensure firearms and other weapons are not carried by staff when on duty

Adhere to the timelines for carrying out the required Fire drill sessions/First Aid trainings as established by the local law.

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

Accountability

This is the head of Safety and Security job in a large full-service, luxury or resort hotel. Supervises a large number of employees in multiple shift operations including Security Guards/Fire Officers/ Employee Transportation / Local liasoningetc. Oversees multiple managers and supervisors.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

• Bachelor’s degree with minimum 6years of security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience
• Type and level of experience required may vary slightly based on size and complexity of operation.
• Must speak local language(s).
• Other languages preferred.