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Wink experience manager/Front office manager (Quản lý dịch vụ khách hàng Wink/Trưởng bộ phận chăm sóc khách hàng/Trưởng bộ phận lễ tân)

  • Hạn nộp: 31/10/2026
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Under the general guidance and supervision of the Hotel General Manager, and with the limits established Wink management office, hotel SOPs, policies and procedures, Wink Experience Managers is responsible for overseeing and directing all aspects of the Front Office and Food & Beverage department, that includes manager, coach, front desk, guest recognition, locality guru, waiter and Wink space operations.

This position reports to the Hotel General Manager and will work closely with other Department Heads.

Quyền lợi được hưởng

Full contribution of Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) based on basic salary and manager level health care insurance after probation

A dynamic, balanced, and professional working environment

Competitive salary package

14 days of annual leave per year

Fun and engaging internal activities

Yêu cầu công việc

• Above 05 years’ experience in hotel operations, at least 02 years as Assistant Front Office Manager/Executive Lounge Manager/Guest Relations Manager in dynamic hotels, preferably with pre-opening experience

• Bachelor’s degree in Hospitality Management or related fields

• Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus

• Strong leadership and ability to provide on the job training

• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels

• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS

• Managerial, numeracy, reporting, decision-making, problem solving

...

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Số 18 đường Thụy Khuê, Tây Hồ, Hà Nội, Việt Nam
  • Under the parent company of Indochina Capital, Vietnam’s leading real estate company and Kajima Corporation, one of Japan’s oldest and largest construction and engineering companies, Wink Hotel Development Company Limited was born to launch Wink Hotels in 2018, now known as Wink Unscripted by Hyatt, a vibrant new brand of hotel created for the modern traveler. Wink Unscripted by Hyatt is a modern Vietnamese lifestyle hotel brand with properties across Ho Chi Minh City, Danang, Tuy Hoa, Can Tho, Hai Phong and Hanoi – part of Hyatt's Unscripted portfolio. Bold, vibrant, and rooted in Vietnamese culture, Wink delivers personalized, energetic hospitality for the modern traveler. We're building something worth talking about, and we need people who get that. At Wink, it’s important we cultivate a mindset that celebrates curiosity and empowers individual personalities. Leading by example, hands-on application and peer coaching guide our company ethos of team collaboration and commitment to our communities, from our guests to our colleagues. Sense of belonging, playfulness, passion, personalization and encouragement drive our mission of creating a “Community of one.”

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