FRONT DESK AGENT

Job Summary:

Responsible for providing professional and personalized front desk services, ensuring smooth check-in and check-out procedures, and delivering exceptional guest experiences in accordance with the resort’s service standards.

Key Responsibilities:

- Perform check-in and check-out procedures accurately and efficiently.

- Handle guest inquiries, requests, and complaints in a courteous and timely manner.

- Provide information about resort facilities, services, and local attractions.

- Coordinate with Housekeeping and other departments to ensure guest requests are fulfilled.

- Process guest payments, maintain accurate guest records, and handle cashiering duties when required.

- Operate the Property Management System (PMS) and maintain accurate reservation and guest information.

- Complete shift handovers and daily reports accurately.

- Comply with resort policies, service standards, and safety procedures.

- Perform other duties as assigned by the supervisor or management.

• Professional & Luxury Working Environment: Opportunity to work and develop your career in a luxurious and professional resort environment, where you will experience and uphold high standards of service.

• Professional Development & Career Advancement: Receive ongoing training to enhance your professional knowledge and skills, with clear opportunities for career growth and advancement.

• Supportive & Collaborative Team Culture: Work in a close-knit and friendly team where every team member is encouraged to maximize their potential and receives support from colleagues.

- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.

- Minimum 1 year of experience as a Front Desk Agent, preferably in a 4–5 star hotel or resort.

- Good command of both Vietnamese and English (verbal and written).

- Proficient in Microsoft Office; experience with Smile PMS is an advantage.

- Good communication, interpersonal, and problem-solving skills.