Assistant Learning and Development Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As an Assistant Learning & Development Manager, you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment. As an Assistant Learning & Development Manager, you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest..

Here’s what you’ll do during a typical day:

- Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service

- Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements

- Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs

- Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools

- Oversee departmental training programs: Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance

- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

- Two days off per week to support work–life balance

- Competitive salary & benefits; 100% salary during probation period

- Comprehensive insurance coverage starting from probation period

- Professional growth; learning and development with Hilton

- You’ll be part of an award winning culture and Hilton’s best in class travel benefits – Go Hilton Team Member Travel Program

- Participate in recognition programs and activities that celebrate achievements and contributions at Hilton

What are we looking for?

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

- Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.

- Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.

- Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).

- Proficient in assessing training effectiveness and aligning programs with business goals.

- Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.

- Strong verbal and written skills; able to engage and motivate diverse teams.

- Committed to continuous learning and staying updated on emerging training trends.

- Proven ability to work cross-functionally to identify needs and support performance improvement.

Capable of managing training teams and multiple projects effectively.Basic understanding of housekeeping operations is an advantage, but no previous hotel experience is required. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

- Official Curriculum Vitae certified by local authorities

- Certification of Health Check

- ID Card information

- Confirmation letter from the police/ Police record or Justice Record