Room Division Manager

• Lead and oversee the daily operations of Front Office, Housekeeping, Laundry, Linen, Porter, Public Areas and Staff House.

• Ensure all Rooms Division activities are conducted in accordance with company standards, policies and procedures.

• Coordinate closely with other departments to ensure seamless guest experiences.

• Monitor room readiness, occupancy performance, service delivery and operational efficiency.

• Drive continuous improvement initiatives to enhance productivity, service quality and guest satisfaction.

2. Guest Experience Excellence

• Ensure all accommodation-related services consistently exceed guest expectations.

• Monitor guest feedback, reviews and satisfaction trends to identify improvement opportunities.

• Resolve guest complaints and service issues in a timely and professional manner.

• Collaborate with Guest Experience and Operations teams to deliver personalized guest experiences.

• Ensure VIP guests and special requests are handled effectively and professionally.

3. Housekeeping, Laundry & Linen Management

• Ensure the highest standards of cleanliness, hygiene and presentation across guest rooms and resort facilities.

• Oversee housekeeping productivity, room quality inspections and compliance with cleanliness standards.

• Manage laundry operations to ensure quality, efficiency and cost control.

• Control linen inventory, par levels, storage, distribution and replacement planning.

• Minimize linen loss, damage and unnecessary operational waste.

• Ensure proper management of guest amenities, uniforms and housekeeping supplie.

4. Public Areas & Porter Services

• Ensure all public areas are maintained in excellent condition at all times.

• Manage porter operations, luggage handling and guest transportation support services.

• Ensure efficient and professional guest arrival and departure experiences

• Coordinate with Engineering to address maintenance issues affecting guest areas.

• Maintain resort presentation standards across all public spaces

5. Staff House Management

• Ensure staff accommodation is safe, clean, comfortable and properly maintained.

• Manage staff room allocation and accommodation arrangements

• Monitor compliance with staff housing regulations and community living standards.

• Coordinate maintenance and improvement projects for staff housing facilities.

• Support employee well-being through proper accommodation management

6. Budget, Asset & Inventory Management

• Prepare and manage departmental budgets and expense control plans.

• Monitor labor costs, laundry expenses, linen costs and operating supplies.

• Control departmental assets, inventories and operational resource.

• Ensure cost-effective operations without compromising service quality.

• Identify productivity improvements and operational efficiencies.

7. Sustainability Compliance & Responsible Practices

• Monitor and optimize energy and water consumption in guest rooms, laundry equipment, and public facilities through efficient SOPs (e.g., linen/towel reuse programs, smart temperature controls, and leak detection).

• Manage linen life-cycles, chemical dosages, and wash cycles efficiently to minimize environmental footprint and extend asset lifespan.

• Maintain sustainability and environmental hygiene compliance within Staff House operations (waste sorting, energy saving, and plastic-free living environment).

• Educate, train, and engage Rooms Division staff on eco-lodge core values, green hospitality practices, and local environmental preservation.

- Salary: attractive package

- Bonus: 13th month salary, etc.

- Full of insurance

- Young environment, travel opportunities

- 1 free night per year (after 2 years)
- Working with Dannish owner

- Having English skill

- Having computer skills

- Hard work, faithful and friendly