ASSISTANT FRONT DESK MANAGER

The Assistant Front Office Manager supports the Rooms Division Manager in overseeing the daily operations of the Front Office Department, ensuring exceptional guest experiences, operational efficiency, and compliance with the resort's service standards. This position assists in leading the Front Office team, managing guest relations, resolving operational issues, and maintaining effective coordination with other departments to deliver personalized and seamless guest services.

Key Responsibilities:

- Assist the Rooms Division Manager in managing daily Front Office operations, including check-in, check-out, room assignments, billing, and guest requests.

- Ensure all Front Office procedures are implemented consistently in accordance with resort policies and service standards.

- Supervise Front Desk, Guest Relations, Bell Service, and other Front Office functions as assigned.

- Monitor room availability, occupancy, arrivals, departures, VIP guests, and special requests.

- Ensure accurate guest records, billing information, and shift handover reports.

- Support the implementation of operational procedures and continuous service improvements.

- Handle guest complaints, service recovery, and special requests promptly and effectively.

- Assist in supervising, coaching, and developing Front Office team members.

- Prepare or coordinate duty rosters, shift assignments, and daily briefings as required.

- Monitor team performance, grooming, attendance, discipline, and compliance with service standards.

- Monitor room rates, room allocation, billing accuracy, and payment procedures.

- Review Front Office reports and identify discrepancies for timely resolution.

- Coordinate closely with Housekeeping, Reservations, Sales & Marketing, Engineering, Security, and F&B to ensure smooth resort operations.

- 100% salary during the probationary period

- 9.5 working hours per day, 2 days off per week

- Competitive Salary & Benefits: Enjoy an attractive salary package commensurate with your skills and experience, along with comprehensive employee benefits.

- Professional & Luxury Working Environment: Opportunity to work and develop your career in a luxurious and professional resort environment, where you will experience and uphold high standards of service.

- Professional Development & Career Advancement: Receive ongoing training to enhance your professional knowledge and skills, with clear opportunities for career growth and advancement.

- Supportive & Collaborative Team Culture: Work in a close-knit and friendly team where every team member is encouraged to maximize their potential and receives support from colleagues.

- Diploma or Bachelor's degree in Hotel Management, Hospitality, Tourism, or a related field.

- Minimum 1 year of experience in a similar position.

- Experience in a Hotel or Retreat resort is an advantage.

- Pre-opening hotel or resort experience is an advantage.

- Experience with the SMILE PMS (Property Management System) is an advantage.

- Strong communication, interpersonal, and problem-solving skills.

- Well-organized, detail-oriented, and able to work effectively under pressure.