Reservations Agent

• Check room availability, rates, room types, packages, and booking conditions to provide accurate information to guests.

• Process new reservations, amendments, cancellations, special requests, and group bookings in accordance with hotel policies and procedures.

• Provide professional, friendly, and timely responses to guest inquiries regarding room types, rates, hotel facilities, services, and reservation policies.

• Ensure all reservation details are accurately entered and updated in the Property Management System (PMS), including guest profiles, arrival dates, payment details, and special requests.

• Coordinate closely with the Front Office, Sales, Revenue Management, and other relevant departments to ensure accurate booking information and a seamless guest experience.

• Monitor arrivals, VIP reservations, special occasions, and guest preferences to ensure appropriate arrangements are communicated to the relevant departments.

• Follow up on tentative bookings, booking confirmations, deposits, and payment guarantees in accordance with hotel policies.

• Support the team in maximizing room revenue by promoting available room categories, packages, and upselling opportunities where appropriate.

• Maintain accurate reservation records, prepare reservation reports when required, and ensure proper handling of guest information in accordance with data privacy policies.

• Handle guest complaints and reservation discrepancies professionally, escalating issues to the supervisor or manager when necessary.

• Perform other duties as assigned by the Reservation Supervisor or Reservations Manager.

• Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

• Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

• Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts' international standards, with excellent career development opportunities.

• Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

• Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.

• Previous experience in hotel reservations or Front Office is an advantage.

• Good English communication skills; additional languages are a plus.

• Strong communication, organizational, and problem-solving skills.

• Detail-oriented, customer-focused, and able to work effectively in a team.

• Familiarity with hotel reservation systems or PMS is an advantage.

Copy of Citizen Identity Card (ID).

Copies of relevant certificates or qualifications (if any).

Additional documents will be required upon successful employment.