SALES MANAGER

GENERAL MISSION

- The Sales Manager’s mission is to primarily promote the product and where possible,. To achieve optimal sales at the best possible conditions for the company.

- To ensure the smooth running operation of the commercial section in consultation with the Director of Sales on all matters.

- The performance of the Sales Manager will be determined solely by the productivities of the corporate section as well as the overall results of the hotel.

ADMINISTRATION RESPONSIBILITIES

The Sales Manager:

- Assist in drawing up the marketing plan annually with the Director of Sales (including section on Travel agent/Walkin/Individual/Corporate Accounts).

- Keeps a record on former, existing, potential clients and a profile of each of them.

- Organizes regular visits in accordance to a predetermined plan.

- Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.

- Presents a summary of his/her visits to the Sales manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.

- Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.

- Ensures that all new clients have no negative credit references.

- Records all daily sales calls.

- Records the statistics of his/her accounts.

- Submits production reports on his/her list of accounts on a monthly basis.

- Conducts group briefing to other staff within the corporate section when required.

COMMERCIAL RESPONSIBILITIES

The Sales Manager:

- Sets, in conjunction with the Director of Sales and Sales Manager, currents rates.

- Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).

- Promotes as often as possible through entertaining, conduction, site inspections, presentation etc., of the product and competitors set.

SALES RESPONSIBILITIES

The Sales Manager:

- Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

- Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

- Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.

- Receives any important guests whom he has approached.

- Negotiates prices with the clients.

- Confirms verbal proposals in writing.

- Ensures that all complaints have initiated follow-up action.

- Follow up strictly sales plan and strategies about pricing, agencies, SOP, KPI. Feedback to management team any updated action from competitors ( promotions/renovations…).

PUBLIC RELATIONS RESPONSIBILITIES

- The Sales Manager organizes meetings with professional people especially clients & people in a position to publicize the hotel.

DIRECT LIAISONS

- The Sales Manager is responsible to the Director of Sales & Marketing.

FUNCTIONAL LIAISONS

- The Sales Manager maintains contacts with all the other departments of the hotel and may have contact with managements at the regional level.

- The Sales Manager maintains and ensures the smooth running operation of the Commercial Section.

REPLACEMENT AND TEMPORARY MISSION

- In his/her absence, the Sales Manager may be replaced first by the Senior Sales Manager appointed by the Director of Sales & Marketing.

- The Sales Manager may be called upon the undertake :

- Activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.

- To assist another Director of Sales & Marketing in the opening or general sales effort of any other of the chain’s hotels.

• Lương: (Thỏa thuận theo kinh nghiệm và năng lực)

• Thưởng: Lương tháng 13, thưởng hiệu suất, thưởng lễ Tết theo chính sách công ty.

• Bảo hiểm: Đầy đủ theo quy định pháp luật (BHXH, BHYT, BHTN).

• Phụ cấp: Ăn ca, đồng phục, điện thoại, gửi xe, công tác phí (nếu có).

- Education: Bachelor’s degree in Hospitality, Tourism, Business, Marketing or a related field.

- Major: Business Administration, Tourism, Hospitality Management, Economics

- Experience: Minimum 2 years of experience in a similar position, preferably in 4-5 star hotels/restaurants.

- Knowledge: Strong knowledge of hotel, restaurant operations, and hotel business activities.

- Leadership skills: Good leadership and team management skills.

- Skills: Good negotiation and communication skills, strong planning and organizing skills, coaching and employee development skills.

- Computer skills: Proficient in using office software applications.

- Language: Fluent in English (both written and spoken).