Banquet Supervisor

• This position is responsible for the planning and coordination of the requirements of each banquet function to maximize profitability and guest satisfaction.

• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Responsibilities

Banquet Operation

• Assist and ensure that the setup of function room is in accordance to Banquet Event Order

• Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives

• Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event

• Supervise the maintenance of service standards during banquet service operations

• Respond to any demands or complaints from guests with tact, sincerity and promptly. To keep Banquet Assistant Manager/ Manager informed of incidents during or after the function

• Keep track of banquet service operating equipment to ensure par level for smooth operations

• Handle requisition of items which require replacement

• Attend all meetings and trainings as assigned by management

• Ensure that all service and storage areas are kept safe, clean and locked

Team Management

• Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

• Plan the manning allocation/work assignment per Banquet event

• Assist Banquet Manager in staff’s development, counselling and resolving staff conflict

• Input weekly entry of Banquet staff overtime and allowances

• Establish and maintain effective employee working relationships

Other Responsibilities

• Be aware of the procedure concerning hotel fire and life safety/emergency procedures

• Assist Food & Beverage Outlets in their operations within peak times when needed

• Maintain complete knowledge of all F&B services, outlets and hotel services/features

• Perform other duties assigned by the Management of the Hotel

• Competitive salary package with service charge/ Mức thu nhập cạnh tranh cùng phí phục vụ hấp dẫn
• Full salary and service charge during probation/ Hưởng 100% lương và phí phục vụ trong thời gian thử việc
• Thoughtfully designed benefits supporting your wellbeing and growth/ Chính sách phúc lợi toàn diện, quan tâm đến sức khỏe và sự phát triển của nhân viên
• 2 days off per week/ 02 ngày nghỉ mỗi tuần
• Social insurance in accordance with the law/ Tham gia đầy đủ các chế độ bảo hiểm theo quy định
• Attractive gifts for public holidays and special occasions/ Quà tặng hấp dẫn vào các dịp lễ, Tết và sự kiện đặc biệt
• Annual Summer Outing/ Chương trình nghỉ mát hè thường niên
• Daily meals provided at the Staff Cafeteria/ Bữa ăn hằng ngày tại căng tin nhân viên
• A chance to grow your career in a luxury, world-class environment/ Cơ hội phát triển sự nghiệp trong môi trường khách sạn hạng sang đẳng cấp quốc tế
• Learning & Development opportunities within Accor Group/ Cơ hội học tập và phát triển nghề nghiệp trong hệ thống Accor
• Global career mobility opportunities/ Cơ hội phát triển và luân chuyển nghề nghiệp trên toàn cầu
• Professional and inspiring working environment/ Môi trường làm việc chuyên nghiệp và truyền cảm hứng
• Recognition culture & employee engagement activities/ Văn hóa ghi nhận thành tích và các hoạt động gắn kết nhân viên

Knowledge and Experience

• University / College/ vocational education

• Certificate in Food & Beverage will be an advantage

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Must be well-presented and professionally groomed at all times